Emily Mayle
Stanley
Summary
My best attribute is my eagerness to learn, improve, and serve those around me. I work best around people, I am talkative, I am friendly, and I am a people-person. I have worked in a few professional jobs, so I know professionalism is very important. I am a team player and I am always happy to help those around me to ensure that at the end of the day, we're all making the best of our job and doing what we love.
Overview
13
13
years of professional experience
Work History
Customer Service Clerk
Town of Luray
Luray, VA
12.2022 - Current
- Processed customer inquiries and resolved issues efficiently.
- Maintained accurate records of transactions and customer interactions.
- Assisted in training new staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Mail Carrier
United States Post Office
Luray, VA
09.2022 - 12.2022
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Cocktail Server
Delaware North
Luray, VA
07.2020 - 09.2022
- Delivered exceptional customer service in high-volume settings, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen and bar teams to streamline order processing and improve service speed.
- Mentored junior servers, fostering a collaborative environment through knowledge sharing and support.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Server Manager
Dan's Steakhouse
Luray, VA
07.2013 - 07.2020
- Oversaw daily operations, ensuring high-quality service and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service flow.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Education
Associate of Applied Science - Anatomy
Lord Fairfax Community College
Luray, VA06-2017
High School Diploma -
Page County High School
Shenandoah, VA06-2014
Skills
- Record preparation
- Customer service excellence
- Cheerful and energetic
- Cleaning and sanitation
- Active listener
- Friendly
- Childcare
- First aid
- Schedule management
- Child development
Timeline
Customer Service Clerk
Town of Luray
12.2022 - Current
Mail Carrier
United States Post Office
09.2022 - 12.2022
Cocktail Server
Delaware North
07.2020 - 09.2022
Server Manager
Dan's Steakhouse
07.2013 - 07.2020
Associate of Applied Science - Anatomy
Lord Fairfax Community College
High School Diploma -
Page County High School