Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Emily Mongold

Norfolk

Summary

Dynamic professional with proven analytical thinking and problem-solving skills. Extensive experience in front desk operations, including customer inquiries, appointment scheduling, and record maintenance. Strong communication abilities foster positive interactions with clients and team members. Successfully improved office processes, enhancing workflow and client satisfaction.

Overview

4
4
years of professional experience

Work History

Infant Nanny

Hillary Dunigan/Laura Hayes
Norfolk
02.2023 - 03.2025
  • Maintained a safe environment by following all safety protocols set by parents or guardians.
  • Assisted parents in establishing and maintaining routines for the infant, including feeding, bathing, and bedtime.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Responded quickly and appropriately in emergency situations involving the infant.
  • Regulated children's schedules to balance rest, learning and play.
  • Managed logistics of children's daily life, including transportation to and from activities.
  • Kept records of all activities related to the infant's care such as feedings, sleep times.

House Cleaner

Hillary Dunigan/ Carole Rosenfarb / Shayna Bedwell
Norfolk
02.2023 - 03.2025
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Sorted and counted linens and organized in storage areas.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Swept, mopped, vacuumed and polished floors of all types.

Call Center Representative

Dion Johnston
Westchase
08.2022 - 12.2022
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Performed accounting or financial analysis.
  • Coordinated support to facilitate general office operations.
  • Maintained positive working relationship with fellow staff and management.
  • Received and distributed mail, letters and packages.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Maintained front desk to provide positive first impression.

Internship Student

Joy Elcessor
Tampa
05.2022 - 07.2022
  • Led teams to create community events to support community members and build leadership experience.
  • Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Implemented promotional strategies to maximize conference and convention attendees.
  • Supported accurate financial record keeping by closely checking bills and approving payments.
  • Developed event themes and concepts to ensure successful execution of events.

Infant Nanny

Janet Eddy
Norfolk
02.2021 - 04.2022
  • Assisted parents in establishing and maintaining routines for the infant, including feeding, bathing, and bedtime.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Maintained a safe environment by following all safety protocols set by parents or guardians.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Regulated children's schedules to balance rest, learning and play.
  • Adapted care and activities to meet the needs of children with special requirements.

Education

Associate of Science -

Tidewater Community College
Norfolk, VA
12-2023

Skills

  • Time management
  • Record keeping
  • Communication skills
  • Routine establishment
  • Emergency response
  • Conflict resolution
  • Relationship building
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Dependable and responsible
  • Goal setting
  • Skill building
  • Adaptability

Affiliations

  • Walking Club, surfing, pottery making, baking club, avid reader and learner.

References

References available upon request.

Timeline

Infant Nanny

Hillary Dunigan/Laura Hayes
02.2023 - 03.2025

House Cleaner

Hillary Dunigan/ Carole Rosenfarb / Shayna Bedwell
02.2023 - 03.2025

Call Center Representative

Dion Johnston
08.2022 - 12.2022

Internship Student

Joy Elcessor
05.2022 - 07.2022

Infant Nanny

Janet Eddy
02.2021 - 04.2022

Associate of Science -

Tidewater Community College

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Emily Mongold