Emily Prussock
Chesterfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Pop Clink Events
09.2020 - Current
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Property Operations Manager
Brick Road Rentals
08.2021 - Current
- Manage and onboard all new rental properties into real estate software while communicating with property owners to ensure proper management and execution of interests.
- Coordinate all photography and videography for marketing purposes.
- Execute and create all marketing for new and previously rented properties to engage interest from potential tenants.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Input invoices and receipts from vendors to maintain accounting.
- Evaluate and recommend changes in rental pricing strategies to remain competitive in market.
Junior Property Manager
Brick Road Rentals
02.2019 - 08.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
Outside Sales Representative
ADP
06.2018 - 01.2019
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
Bachelor of Arts -
Virginia Commonwealth University
Richmond, VA05.2017
Skills
- Administrative Leadership
- Customer Relations
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Complex Problem-Solving
- Complaint resolution
- Customer satisfaction measurement
Timeline
Property Operations Manager
Brick Road Rentals
08.2021 - Current
Small Business Owner
Pop Clink Events
09.2020 - Current
Junior Property Manager
Brick Road Rentals
02.2019 - 08.2021
Outside Sales Representative
ADP
06.2018 - 01.2019
Bachelor of Arts -
Virginia Commonwealth University
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