Emily Reichelderfer
Suffolk
Summary
Customer service-oriented server with a proven track record of anticipating and fulfilling customer needs. Skilled in building positive relationships with guests and executing seamless front-of-house tasks resulting in customer loyalty. Proficient in computer operations and problem-solving, with experience in telephone reception and data archiving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
Northern Star Credit Union
11.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
Server
Fatboy's Grill & Steamshack
05.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Assisted end users remotely via telephone or chat support sessions
- Used focus and memorization skills to keep track of tables and remember orders
- Created and maintained optimal communication chain, reducing guest dissatisfaction
Marine Painter
Newport News Shipyard
08.2024 - 11.2024
- Capable of performing light carpentry tasks related to marine vessel repair jobs if necessary
- Well-versed in performing touch-ups after drying time has been completed per manufacturer's specifications
- Competent in using ladders or scaffolding structures when required for access to hard-to-reach areas
- Skilled in identifying imperfections on metal surfaces prior to painting and recommending appropriate solutions
- Disposed of hazardous waste in appropriate manner
- Used brush to hand-paint areas in need of retouching or unreachable with spray gun
- Accomplished in ensuring that all used materials meet industry standards before starting any job
- Proficient in preparing surfaces for painting by cleaning, scraping, sanding or burning off old paint
Host/Busser/Togo Staff/Server Assistant
Outback Steakhouse
02.2022 - 05.2024
- Preparing non-alcohol beverages and running food for the bar and restaurant patrons and delivering to customers
- Interacting with customers and taking orders via phone in To Go
- Bagging up the food with100% accuracy and giving to customers either in person or at their car for To Go
- Taking payments in person or over the phone for To Go transactions
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Answering telephone calls and helping comply with customers' needs
Education
High School Diploma -
Kings Fork High School
Suffolk, VA06.2024
Skills
- Customer Service Relations
- Computer Operations
- Problem Solving
- Word Processing and Typing
- Filing and Data Archiving
- Telephone Reception
- Cash handling and management
- Cash handling expertise
- Transaction processing accuracy
- Compliance, banking laws, and regulations
- Banking
- Confidentiality and discretion
- Financial software
- Fraud detection
Certification
- Fire Watch Certification
- Fall Safety Certification
References
References available upon request
Timeline
Teller
Northern Star Credit Union
11.2024 - Current
Marine Painter
Newport News Shipyard
08.2024 - 11.2024
Server
Fatboy's Grill & Steamshack
05.2024 - Current
Host/Busser/Togo Staff/Server Assistant
Outback Steakhouse
02.2022 - 05.2024
- Fire Watch Certification
- Fall Safety Certification
High School Diploma -
Kings Fork High School
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