Emily Reyes
EmpowerHome Team
Richmond
8
years of professional experience
Sales professional with thorough understanding of customer service and sales support. Proven ability to enhance team performance and achieve results through effective logistical support. Reliable team player with flexible approach to changing needs, skilled in inventory management and communication.
Work History
Client Development/Inside Sales Agent
3 Years- Connecting with families, understanding their real estate goals & setting them up for future success
- Qualify Inbound & Outbounds leads to set appropriate timeline
- Schedule weekly quota of 13 minimum appointments
- Update CRM with detailed notes
- Daily call log of 150-200 dials
- Follow up with leads, text and email daily to peak interest in leads entertaining real estate
Customer Service Representative
4 Months- Handle 90+ calls daily, with duties including, signing up new customers, retrieving customer data & canceling services.
- Memorized the different products for different service areas to be able to answer customers answers quickly and efficiently.
- Handled escalated customers via polite communication and issue resolution skills.
Customer Service Representative/Claims Specialist- Remote
10 Months- Answer all inbound calls and direct to the appropriate department.
- Review all carrier / auto transporter FMSCA data for OOS and other DOT compliances such as active insurance, etc.
- Review property damage claims for inaccurate or inconsistent information
- Organize and prepare itineraries for owner operators and company drivers
- Manage EDL equipment for Owner Operators
Cashier/Customer Service
2 Years 7 Months- Process all payments with cash, card or check.
- Answered inbound calls and assist customer with their needs.
- Trained new employees
Receptionist/Recruiter
1 Year- Answer the phone and assist with individual's needs.
- Greet all individuals who entered place of business.
- Called qualified candidates in our system to see if they are interested in employment.
- New hire packet/drug test with the new employees.
- E-Verify all employees after their first day of work.
- Occasionally helped with payroll.
Education
High school diploma
VA Real Estate License
Veterinarian Assistant Certificate
Skills
Payroll
Public Notary of Virginia
Clerical experience
Administrative experience
Customer service
Licensed Virginia Realtor
Front Desk
Recruiting
Additional Information
Authorized to work in the US for any employer
Timeline
Client Development/Inside Sales Agent
EmpowerHome Team
08.2023 - CurrentRead More
Customer Service Representative
GFL
06.2022 - 10.2022Read More
Customer Service Representative/Claims Specialist- Remote
KarGO Asset Management
03.2021 - 01.2022Read More
Receptionist/Recruiter
ATC Staffing Solutions
03.2019 - 03.2020Read More
Cashier/Customer Service
Hundley's Grocery
08.2018 - 03.2021Read More
Rockingham Community College
Veterinarian Assistant Certificate
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VA Real Estate License
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Dalton Mcmichael High School
High school diploma
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