Emily Thomas

• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Learning and adapting new skills, technology, and methods to enhance own work.
• Sharing relevant, useful, and critical information with colleagues, leads, and supervisors to achieve shared goals.
• Working cooperatively with a diverse workforce and treating colleagues with courtesy and fairness.
• Mitigate security threats with critical thinking skills by identifying, evaluating, and applying appropriate approaches to a variety of situations.

Metrics Officer

• Communicate through phone calls with superiors, managers, and the coordination center about situations, staffing data, and other work-related operations.
• Using Microsoft Excel to input hourly computations and sending out a report to supervisors, and managers.
• Analyze data that is collected, compiled, and categorized into electronic office files and records.
• Coaching new lead officers and metrics officers by conducting assessments and providing observation-based feedback when necessary.

• Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
• Assisted customers in locating desired books, enhancing overall shopping experience.
• Collaborated with team members to manage inventory levels and restock shelves as needed.
• Trained new cashiers on operational procedures and customer service standards.