Emily Williams
Elkton
Summary
Professional with experience in administrative and customer service roles, prepared for responsibilities involving patient access and support. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in data entry, scheduling, and communication, with emphasis on accuracy and patient care. Driven to achieve results and enhance team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Legacy Surgery
Harrisonburg, VA
10.2022 - Current
- Assisted in patient preparation and education for surgical procedures.
- Managed sterilization of instruments and adherence to safety protocols.
- Facilitated effective communication between patients and oral surgeons.
- Maintained accurate patient records and documentation throughout procedures.
- Responsible for inventory management by ordering and tracking supplies and restocking as needed.
- Trained new staff on clinical practices and office procedures to enhance team performance.
- Implemented process improvements that increased clinic operational efficiency and patient satisfaction.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Created treatment plans with the correct coding according to each patients needs.
- Scheduled patients for new, upcoming visits.
- Answered phone calls with patient questions, made follow up calls to answer post operative questions.
Certified Nursing Assistant
Sunnyside Retirement Community
Harrisonburg, VA
01.2017 - 01.2021
- Worked in a clinic setting and was responsible for Emergency situations for independent living residents including but not limited to dressing wounds, taking vital signs, etc.
- Prepared Facesheet to send with patients for emergency room visits.
- Provided information to POA's as needed.
- Provided compassionate care to residents, ensuring comfort and well-being.
- Answered calls
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted with daily living activities, promoting independence and dignity for residents.
- Monitored vital signs and reported changes in health status to nursing staff.
- Trained and mentored new staff on best practices in resident care and safety protocols.
City Letter Carrier
USPS
Elkton, VA
01.2017 - 08.2017
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed and organized daily delivery schedules to optimize route efficiency and minimize delays.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Administrative Assistant
JMU Health Center
Harrisonburg, VA
09.2013 - 04.2015
- Coordinated scheduling for medical appointments, optimizing patient flow and provider availability.
- Managed electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Developed efficient office procedures, enhancing overall operational effectiveness within the health center.
- Trained new staff on administrative protocols and software systems, fostering a collaborative team environment.
- Answered multi-line phone system, routing calls, scheduling patients, delivering messages to staff and greeting visitors.
- Took payments
Education
No Degree - Nursing
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Homeschooled
Elkton, VA03-2009
Skills
- Patient preparation and assistance
- Effective communication
- Patient scheduling
- Anesthesia monitoring
- Patient care coordination
- Data entry
- Computer skills
- Customer service
- Administrative support
- Treatment planning
- Payment processing
- P
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Documentation and recordkeeping
- Professional and mature
Certification
- CNA - Certified Nurse Assistant
- Certified Dental Assistant
Timeline
Oral Surgery Assistant
Legacy Surgery
10.2022 - Current
Certified Nursing Assistant
Sunnyside Retirement Community
01.2017 - 01.2021
City Letter Carrier
USPS
01.2017 - 08.2017
Administrative Assistant
JMU Health Center
09.2013 - 04.2015
No Degree - Nursing
Blue Ridge Community College
High School Diploma -
Homeschooled