Emily Vanegas Tapia
Leesburg,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with creating nurturing and stimulating environments for young children. Utilizes effective communication and organizational skills to support classroom activities and child development. Strong understanding of early childhood education principles and best practices, ensuring positive and productive learning experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Preschool Assistant Teacher
Virginia Academy
01.2024 - Current
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
Front Desk Receptionist
Blue Ridge Veterinary Associates
09.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
United Airlines
04.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
Fulfillment Associate
Target
11.2021 - 04.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Customer Service Associate
HomeGoods
08.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Education
Business
Northern Virginia Community College
Sterling, VAHigh School Diploma -
Virginia Academy
06.2021
Skills
- Active Listening
- Customer Service
- Calm and Professional Under Pressure
- Guest Services
- Billing Adjustments and Refunds
- Spanish Speaking
- Product Knowledge
- Social skills promotion
- Classroom management
- First aid CPR AED (first aid CPR AED)
- Problem-solving
- Organizational and planning skills
Languages
Spanish
Native or Bilingual
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
Timeline
Preschool Assistant Teacher
Virginia Academy
01.2024 - Current
Front Desk Receptionist
Blue Ridge Veterinary Associates
09.2023 - 11.2023
Customer Service Representative
United Airlines
04.2022 - 09.2023
Fulfillment Associate
Target
11.2021 - 04.2022
Customer Service Associate
HomeGoods
08.2021 - 01.2022
Business
Northern Virginia Community College
High School Diploma -
Virginia Academy
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