Emma Baggerly
Virginia Beach
Summary
Professional hospitality worker with extensive experience in customer service and delivering high-quality service in high stress situations. Utilizes amazing communication skill and focuses a lot on teamwork in order to maintain a healthy work environment. Reliable and friendly employee who offers an inviting environment to regulars and those who may be struggling.
Overview
7
7
years of professional experience
Work History
Server
Benny's Pizza
08.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Teacher's Assistant
Beach Manor School
07.2022 - 08.2024
- Assisted teachers in preparing instructional materials and classroom activities.
- Supported student learning by providing individual and group assistance.
- Monitored classroom behavior to ensure a positive learning environment.
- Organized classroom resources to enhance accessibility for students and staff.
- Participated in training sessions to develop skills in classroom management techniques.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Server
Pungo Pizza
09.2020 - 06.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, delivering timely food and beverage orders.
- Collaborated with kitchen staff to coordinate meal preparation and special requests.
- Trained new servers on menu knowledge, service protocols, and point-of-sale systems.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Developed positive relationships with regular customers, fostering a welcoming atmosphere.
Cashier
Harris Teeter Grocery Store
08.2018 - 03.2020
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accuracy and accountability at all times.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Implemented best practices for handling returns and exchanges, improving overall service delivery.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Psychology
Old Dominion University
Norfolk, VA05-2025
Associate of Applied Science - Psychology
Tidewater Community College
Norfolk, VA05-2024
High School Diploma -
Kellam High School
Virginia Beach06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
Timeline
Server
Benny's Pizza
08.2024 - Current
Teacher's Assistant
Beach Manor School
07.2022 - 08.2024
Server
Pungo Pizza
09.2020 - 06.2022
Cashier
Harris Teeter Grocery Store
08.2018 - 03.2020
No Degree - Psychology
Old Dominion University
Associate of Applied Science - Psychology
Tidewater Community College
High School Diploma -
Kellam High School
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