Emma Grant
La Crosse
Summary
Courteous and reliable Take-Out Specialist contributing exemplary customer service and attention to detail. Delivers friendly engagement and efficient service in high-volume work environment.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
To-Go Specialist
Food Lion Grocery
South Hill
10.2022 - Current
- Prepared customer orders efficiently for pick-up service.
- Ensured food safety and cleanliness in food handling areas.
- Communicated effectively with customers to confirm order details.
- Operated point-of-sale systems for accurate order processing.
- Assisted in training new team members on procedures and standards.
- Maintained a friendly and welcoming environment for customers.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Operated cash register, collected payment from customers and provided change when necessary.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
To-Go Specialist
Applebee's Neighborhood Grill & Bar
South Hill
01.2021 - 10.2022
- Prepared customer orders efficiently for pick-up service.
- Ensured food safety and cleanliness in food handling areas.
- Communicated effectively with customers to confirm order details.
- Operated point-of-sale systems for accurate order processing.
- Collaborated with kitchen staff to manage order flow seamlessly.
- Assisted in training new team members on procedures and standards.
- Operated cash register, collected payment from customers and provided change when necessary.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Adhered to company policies related to health codes and safety regulations at all times.
Kennel Worker
K9 company retreat
Chesterfield
08.2021 - 12.2021
- Cleaned and maintained kennel facilities to ensure a safe environment.
- Fed, watered, and monitored dogs for health and well-being.
- Assisted with grooming tasks to keep dogs clean and comfortable.
- Supervised playtime sessions to promote socialization among dogs.
- Organized supply inventory to maintain necessary stock levels.
- Trained new staff on best practices for animal care and safety protocols.
Education
Park View High School
South Hill, VASkills
- Order accuracy
- Point-of-sale operation
- Food safety compliance
- Customer service
- Payment handling
- Order processing
- Effective communication
- Time management
- Problem solving
- Initiative-taking
- Food handling
- Phone etiquette
- Strong multitasking
- Flexibility
Timeline
To-Go Specialist
Food Lion Grocery
10.2022 - Current
Kennel Worker
K9 company retreat
08.2021 - 12.2021
To-Go Specialist
Applebee's Neighborhood Grill & Bar
01.2021 - 10.2022
Park View High School