Emma Griffin

• Accurately read patients referrals and enter ICD-10-CM codes into Electronic Medical Records
• Verify CPT codes to post charges
• Develop care plans with care team to ensure patients’ safety
• Educate patients and family members about health conditions, medications and instructions
• Follow facility guidelines, healthcare laws and regulations
• Contact insurance companies to ensure approval requirements are met
• Provide medical information to financial services for maximum health facility and patient reimbursements
• Establish and maintain relationships with service providers
• Maintain professionalism and treat patients with respect

Service Representative
Navy Exchange – Virginia Beach, VA

• Provided actionable feedback to management on recurring customer concerns, contributing to process improvements and enhanced service delivery.
• Reconciled daily financial transactions, identified discrepancies, and ensured accurate recordkeeping in compliance with company standards.
• Managed high-volume calls and emails during peak periods while consistently meeting response time and service quality targets.
• Delivered prompt and professional customer support, effectively resolving client issues and maintaining high satisfaction levels.
• Collaborated with internal departments to resolve complex inquiries, ensuring timely and effective solutions.