Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emma Morgan

Emma Morgan

Gainesville

Summary

Hardworking, proactive and adaptable individual with expertise in customer service and event coordination. Known for maintaining efficient operations and resolving guest inquiries, ready to leverage skills to enhance overall venue experiences.

Overview

3
3
years of professional experience

Work History

Sales and Social Media

Shawn Paul Jewelry
Remote/San Antonio
01.2025 - Current
  • Travel to work conventions/conferences to market and sell jewelry products
  • Create content to market and sell SPJ product
  • Work with google sheets, google docs, google drive to organize data, create product photos and more
  • Update website using BigCommerce and apply for product licensing using Affinity Licensing
  • Help generate ideas for new products (ex. came up with a lavlier necklace for a panhellenic sorority)
  • Work with canva to create templates and marketing posts for social media
  • Email back and forth with clients, conference leaders and more
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Host

Firebirds Wood Fired Grill
Gainesville
02.2024 - Current
  • Greeted and seated guests promptly in a welcoming manner.
  • Communicated accurate wait times and updated guests on seating availability to improve guest satisfaction.
  • Collaborated with servers to ensure smooth dining experience for guests.
  • Handled guest inquiries and resolved issues with professionalism and courtesy.
  • Supported team during peak hours to enhance service efficiency.
  • Upsold menu items and promoted special events to increase guest interest and participation.
  • Provided excellent customer service by anticipating customer needs.
  • Handled incoming calls during busy shifts to ensure timely reservation management.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted servers in seating guests by escorting them to their tables.
  • Supported team members by performing various tasks to enhance workflow.

Front of House Usher

Jiffy Lube Live
Bristow
04.2023 - 09.2024
  • Managed ticket scanning process for smooth entry into the venue.
  • Facilitated seating arrangements and accommodated special requests to enhance guest experience.
  • Monitored crowd flow to maintain safety and comfort for attendees.
  • Addressed guest inquiries and resolved issues courteously to ensure satisfaction during events.
  • Collaborated with security staff to address any guest concerns promptly.
  • Controlled access to restricted areas within the theater complex including VIP lounges and backstage areas.
  • Supported team efforts during high-traffic events, ensuring efficient operations.
  • Provided information about venue policies and event details to guests.
  • Addressed customer complaints by listening actively and providing solutions.

Education

Bachelor of Science - Integrated Marketing Communications

University of Mississippi
Oxford, MS
05-2029

Skills

  • Customer service
  • Guest relations
  • Event coordination
  • Time management
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Conflict resolution
  • Integrated marketing
  • Data analysis
  • Confidence and enthusiasm

Timeline

Sales and Social Media

Shawn Paul Jewelry
01.2025 - Current

Host

Firebirds Wood Fired Grill
02.2024 - Current

Front of House Usher

Jiffy Lube Live
04.2023 - 09.2024

Bachelor of Science - Integrated Marketing Communications

University of Mississippi

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Emma Morgan