Emma Reed
Gainesville
Summary
At Publix Pharmacy, I excelled as an Immunizing Pharmacy Technician, leveraging my pharmacology knowledge and team collaboration skills to enhance patient safety and satisfaction. My proactive approach in medication management and vaccine administration significantly improved pharmacy workflow, embodying confidentiality and efficiency. Great team skills and consistent work ethic. Received role model or exceeds expectations for evaluations every year of employment due to focused mindset and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Immunizing Pharmacy Technician
Publix Pharmacy
07.2021 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Administering vaccinations in a safe and efficient manner.
Education
No Degree - Historical Education
College of Central Florida
Ocala, FLHigh School Diploma -
West Port High School
Ocala, FL05.2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Pharmacy Ethics
- Pharmacology knowledge
- Drug Classification Knowledge
- Processing payments
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Administering Vaccines
- Team Coordination
Certification
- Registered Pharmacy Technician
- Registered Immunizing Technician
- CPR Certified by the American Heart Association
Timeline
Immunizing Pharmacy Technician
Publix Pharmacy
07.2021 - Current
No Degree - Historical Education
College of Central Florida
High School Diploma -
West Port High School
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