Emma Snapp
Williamsburg
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server
The Cove Tavern
05.2025 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing numerous tables
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Fiscal Technician
Peninsula Health Center
07.2023 - 05.2025
- Performing fiscal, booking keeping, and accounting-related duties associated with maintenance of fiscal information, following established procedures in support of district and office administrative operations with independence.
- Exercising discretion and judgement to classify, proof, and post transactions to journals and ledgers for patient’s, insurance companies, and businesses
- Preparing and reviewing fiscal summaries (i.e. Aged Accounts Receivable) and reports (i.e. Daily Activity Reports), identifying, and correcting any errors found.
- Verifying pay rates, authorizations, and deductions.
- Generating patient, organization, and insurance bills using both electronic and HFCA 1500 (paper) billing.
- Reviewing bills and other fiscal documents to ensure accuracy before processing or delivering.
- Processing invoices, vendor payments, agency to agency payments, and other transactions, as well as entering these into a fiscal database
- Taking trial balances, reconciling accounts, and maintaining control accounts to compare expenditures to budgets.
- Completing a daily deposit reconciling money made on prior business days, entering data, organizing and keying data onto spreadsheets and posting it into financial systems to create vouchers for checks, cash, and credit card payments.
- Processing payments made via wire transfer and ATV, ensuring the money is distributed correctly and efficiently, and performing a deposit for these payments.
- Researching and investigating aging balances on client accounts to ensure control of expenditures.
- Maintaining filing and bookkeeping systems.
- Answering phone calls promptly and transferring to the appropriate department if need be.
- Scheduling appointments
- Reviewing applications for Vital Records
- Using EDRS (Electronic Death Registration System) to generate certified copies of Vital Records, to include birth, death, marriage, and divorce certificates, as well verifications of death.
- Knowledge and understanding of protocols and rules set in place as to whom can and cannot receive certain vital records.
Paraprofessional
Poquoson City Public Schools
08.2021 - 07.2023
- Assisting Teacher, working one-on-one and in small groups with students, relieving teachers for lunch/other out of classroom duties.
- Facilitated small group activities to enhance student engagement and comprehension of subjects.
- Assisted teachers by providing targeted support to students with diverse learning needs.
- Helped develop and implement individualized education plans (IEPs) for students requiring additional assistance.
- Monitored student behavior and academic performance, reporting concerns to lead teachers for further action.
- Provided clerical support, including maintaining student records and preparing instructional materials.
- Coordinated with specialists to deliver tailored interventions for students with behavioral challenges.
- Implemented classroom activities that promoted social skills and teamwork among students.
- Supported the integration of technology in the classroom, assisting students with educational software.
- Maintained a clean and organized classroom environment conducive to learning and exploration.
- Encouraged positive student interactions by modeling respectful communication and conflict resolution.
- Collaborated with faculty to plan and execute school-wide events and initiatives for student engagement.
- Adapted instructional materials to meet the varying needs of students, ensuring accessibility for all.
- Developed relationships with parents and guardians to support student achievement and well-being.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Nanny
Private Family Home
03.2021 - 07.2021
- Provided attentive care to children aged 6 months to 7 years, ensuring their safety and well-being at all times.
- Organized and led engaging activities that promoted cognitive and social development in young children.
- Assisted children with homework and educational tasks, fostering a love for learning and academic growth.
- Implemented daily routines that included structured playtime, meals, and rest periods to support healthy development.
- Monitored children's behavior and provided guidance to encourage positive interactions and conflict resolution.
- Maintained a clean and organized play area, ensuring a safe and stimulating environment for exploration.
- Responded promptly to children's needs, demonstrating patience and empathy in various situations.
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Lead Teacher
Imagination Land Daycare
06.2019 - 04.2021
- Designed and executed engaging lesson plans for students aged 3 months to 12 years, focusing on developmental milestones.
- Created a nurturing and safe classroom environment that fostered social, emotional, and cognitive growth.
- Promoted a positive classroom culture through effective behavior management techniques and conflict resolution strategies.
- Collaborated with fellow educators to share best practices and enhance teaching methodologies.
- Trained and mentored new staff members on classroom procedures and effective teaching strategies.
- Maintained accurate student records, ensuring compliance with state regulations and school policies.
- Organized and led field trips and special events that enriched the students' learning experiences.
- Encouraged parental involvement in classroom activities, strengthening the home-school connection.
- Utilized technology to enhance learning, incorporating educational software and online resources into lessons.
- Adapted instructional materials to accommodate varying learning styles, ensuring all students had access to educational content.
- Created visual aids and hands-on learning tools to support diverse learning needs and engage students effectively.
Education
Associate of Science - Health Sciences
Thomas Nelson Community College
Hampton, VA09-2028
High School Diploma -
Poquoson High School
Poquoson, VA06-2021
Skills
- Attention to detail
- ICD coding
- Balance sheet creation
- Cash handling
- Expense report data entry
- Medical billing
- Filing
- Insurance verification
- Financial data management
- Delegation
- Communication skills
- Administrative experience
- Bank reconciliation
- Records management
- Cash flow statement preparation
- Organizational skills
- Performance Reporting
- Microsoft Dynamics
- Balance sheets
- Bookkeeping
- Customer payment reminders
- Productivity software
- Office experience
- Cash management
- Financial reporting software
- Journal entries
- Financial analysis
- Time Management
- Budgeting
- Financial report writing
- HIPAA
- Medical office experience
- Handling account queries
- Accounting software
- Customer data entry
- Analysis skills
- Invoice dispute resolution
- Patient interaction
- Accounting and finance experience
- Data reporting
- Data analysis skills
- Data entry
- Phone etiquette
- Financial record maintenance
- Ability to follow instructions
- Labeling
- Management reporting
- Spreadsheets
- Multi-line phone systems
- Customer service
- Computer operation
- Budget reports
- Financial compliance reporting
- Accounts receivable
Certification
- Paraprofessional June 2021 to Present
- First Aid Certification
- CPR Certification
- ServSafe
- Paraprofessional Certification
- Certified Notary Public
- Driver's License
- Teaching Certification
Timeline
Lead Server
The Cove Tavern
05.2025 - Current
Fiscal Technician
Peninsula Health Center
07.2023 - 05.2025
Paraprofessional
Poquoson City Public Schools
08.2021 - 07.2023
Nanny
Private Family Home
03.2021 - 07.2021
Lead Teacher
Imagination Land Daycare
06.2019 - 04.2021
Associate of Science - Health Sciences
Thomas Nelson Community College
High School Diploma -
Poquoson High School