Emmanuel Penn
Roanoke
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at T.G.I. FRIDAY'S. Proven ability to multitask effectively while maintaining high standards of quality and safety. Recognized for enhancing customer satisfaction and fostering a positive work environment through strong communication and empathy.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Food Service Worker
T.G.I. FRIDAY'S, Applebee's, Buffalo Wings, Baron Staffing, Etc.
09.2010 - 01.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Customer Service Representative/Sales Associate
PennPals Properties, LLC/Cutco
06.2007 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
Home Care Provider
Charles Edwards
01.2010 - 11.2012
- Assisted patient with personal requirements for housekeeping and grooming assistance.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
Culinary Arts
Frenchburg Job Corps
Frenchburg, KY01-2011
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Positive attitude and energy
Timeline
Food Service Worker
T.G.I. FRIDAY'S, Applebee's, Buffalo Wings, Baron Staffing, Etc.
09.2010 - 01.2025
Home Care Provider
Charles Edwards
01.2010 - 11.2012
Customer Service Representative/Sales Associate
PennPals Properties, LLC/Cutco
06.2007 - 09.2013
Culinary Arts
Frenchburg Job Corps
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