Emmersen Kelly
goochland
Summary
Dynamic and highly reliable professional with extensive experience at Clementine Cafe, excelling in customer service and conflict resolution. Proven ability to manage bar inventory and maintain cleanliness standards while promoting a positive atmosphere. Skilled in crowd control and de-escalation techniques, ensuring a safe and enjoyable environment for all patrons.
Overview
3
3
years of professional experience
Work History
Bartender Shift Manager
Clementine Cafe
10.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bouncer
Clementine Cafe
10.2022 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
Education
No Degree - Justice Studies
James Madison University
Harrisonburg, VASkills
- Cleanliness standards
- Customer service
- Handling difficult customers
- Highly reliable
- Crowd control
- De-escalation techniques
- Body language reading
Timeline
Bartender Shift Manager
Clementine Cafe
10.2022 - Current
Bouncer
Clementine Cafe
10.2022 - Current
No Degree - Justice Studies
James Madison University
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