EMMERSON BARTLEY
Roanoke
Summary
Dedicated professional with internship experience in customer service, client support, and learning systems at Marsh McLennan Agency. Skilled in building strong client relationships, resolving inquiries, and streamlining processes to enhance customer satisfaction. Additionally, bringing expertise from years in the golf hospitality industry, I deliver exceptional guest experiences in fast-paced, high-demand environments. Known for adaptability, attention to detail, and a commitment to fostering positive client and team interactions.
Overview
5
5
years of professional experience
Work History
Client Management Intern
Marsh McLennan Agency
05.2025 - 07.2025
- Acquired essential skills for effective client management in the insurance industry.
- Developed customer service expertise through daily client interactions.
- Gained practical experience and knowledge within the insurance sector.
Waterfront Golf Employee
Waterfront Golf Club
04.2023 - 08.2024
- Delivered exceptional customer service to golfers daily, enhancing their overall experience.
- Managed daily operations, including cleaning carts and clubs and picking the range.
- Managed the pro shop operations and merchandise sales.
- Assisted in organizing and executing successful charity and member tournaments.
Hunting Hills Golf Employee
Hunting Hills Country Club
07.2020 - 08.2021
- Delivered exceptional customer service to golfers daily, enhancing their overall experience.
- Managed daily operations, including cleaning carts and clubs and picking the range.
- Managed the pro shop operations and merchandise sales.
- Assisted in organizing and executing successful charity and member tournaments.
Education
Bachelor of Science - Business Management
Alvernia University
Reading, PASkills
- Detail-Oriented
- Sales Transactions
- Teamwork
- Problem Solving
- Event coordination
- Customer Service
Accomplishments
- IHSA Zone 3 Region 5 Novice Flat Qualifier
- MAC Women's Golf Top Ten Finisher 2024-2025
- Women's DIII National Golf Tournament Participant 2024-2025
- Lambda Zeta Chapter of the International Business Honor Society, Delta Mu Delta Member
- Dean's List for the Last 5 Semesters
Timeline
Client Management Intern
Marsh McLennan Agency
05.2025 - 07.2025
Waterfront Golf Employee
Waterfront Golf Club
04.2023 - 08.2024
Hunting Hills Golf Employee
Hunting Hills Country Club
07.2020 - 08.2021
Bachelor of Science - Business Management
Alvernia University