Eriberto Santos Garcia
Lorton
Summary
Dedicated delivery driver with a focus on timely service and quality assurance. Known for effective communication and problem-solving skills to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
Lorton
04.2026 - Current
- Delivered pizzas and other menu items to customers in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Safely delivered items to maintain quality and prevent loss.
- Maintained vehicle cleanliness and ensured proper maintenance for safety.
- Coordinated with team members to optimize delivery routes, enhancing overall efficiency.
- Assisted in preparing orders for delivery, ensuring quality and accuracy.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Navigated routes with relevant map programs and GPS systems.
- Safely navigated delivery routes during rain, snow, sleet, and ice for reliable service.
- Recorded delivery details and updated order status in the system efficiently.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Notified customers of delays to decrease calls to support.
- Addressed customer inquiries and concerns promptly, contributing to positive service experiences.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Handled merchandise in accordance with product handling standards.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Server
IHOP
Lorton
06.2024 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took and processed customer orders efficiently and accurately.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved customer inquiries and complaints professionally and promptly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered food orders promptly and courteously.
- Recommended desserts, appetizers, and specialty drinks to increase sales and enhance customer experience.
- Trained new servers on menu items and service protocols, improving overall team efficiency.
- Assisted in training new servers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted team members during peak hours to ensure smooth operations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed cash transactions and handled payment processing securely.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area and service stations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food items for quality and presentation before serving to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
Cashier Supervisor
Food Lion
Lorton
06.2024 - 07.2025
- Supervised cashiers to enhance customer service efficiency at checkout.
- Trained new cashiers on register operations and customer interaction techniques.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Assisted customers with inquiries and resolved issues during transactions.
- Managed cash drawer reconciliation, resolving discrepancies to maintain accuracy.
- Processed refunds and exchanges promptly according to established policies.
- Implemented store policies to maintain a safe and clean checkout area.
- Coordinated backup cashiers during peak times to reduce customer wait times.
- Collaborated with team members to improve workflow during peak hours.
Food Runner
Swahili Village Bar And Restaurant
Washington
01.2024 - 06.2024
- Delivered food promptly to customers at Swahili Village Bar and Restaurant.
- Supported servers by ensuring accurate and timely order presentation for guests.
- Anticipated guest needs and promptly addressed requests to enhance satisfaction.
- Communicated effectively with kitchen staff to expedite food preparation.
- Maintained cleanliness and organization of dining areas during service.
- Worked with team members to create a welcoming and enjoyable dining atmosphere.
- Followed safety and hygiene protocols in food handling and service areas.
Crew Member
McDonald's
Lorton
02.2023 - 06.2023
- Delivered exceptional customer service by efficiently taking orders and promptly addressing inquiries, enhancing guest satisfaction.
- Collaborated with team members to ensure smooth restaurant operations during busy periods.
- Executed cashier duties by accurately processing orders, payments, and change, streamlining transaction flow.
- Ensured cleanliness of dining area and kitchen equipment, contributing to a welcoming environment for guests.
- Followed health and safety protocols to ensure a safe working environment for all staff.
Education
Some College (No Degree) -
Northern Virginia Community College
Annandale, VA05-2029
Skills
- Valid Driver's license
- GPS navigation
- Loading and unloading
- Order picking and processing
- Payment processing
- Vehicle maintenance
- Local routes
- Time management skills
- Adaptability
- Problem-solving
- Customer service
- Team collaboration
- Effective communication
- Teamwork
- Fluent Spanish
- Stocking and inventory
Languages
Spanish
Professional
Affiliations
- Fire Station Volunteer
Timeline
Delivery Driver
Papa John's Pizza
04.2026 - Current
Server
IHOP
06.2024 - 05.2026
Cashier Supervisor
Food Lion
06.2024 - 07.2025
Food Runner
Swahili Village Bar And Restaurant
01.2024 - 06.2024
Crew Member
McDonald's
02.2023 - 06.2023
Some College (No Degree) -
Northern Virginia Community College