Eric Bourne
Evington
Summary
Strategic management professional with a focus on operational excellence and team development in the retail industry. Proven success in managing total sales, streamlining processes, and fostering strong customer relationships. Demonstrated ability to lead high-performing teams and implement effective inventory control strategies.
Overview
19
19
years of professional experience
Work History
General Manager
Applied Industrial Technologies
Forest
02.2015 - 01.2026
- Managed location sales, driving revenue growth and customer satisfaction.
- Oversaw overall day-to-day operations to ensure efficiency.
- Achieved operational excellence through streamlined daily processes.
- Developed customer relations strategies, improving service quality and customer retention.
- Coordinated staffing schedules to ensure adequate coverage.
Inside Sales and Operations
Empire Machinery
07.2013 - 07.2014
- Built strong customer relationships through proactive and responsive communication
- Prepared detailed quotes for customers based on their specific needs
- Streamlined order processing for customer purchases to enhance overall transaction speed
- Managed inventory processes for inbound and outbound shipments to ensure accuracy and timely deliveries
Office Manager
Marshall Automotive
08.2011 - 06.2013
- Manages Sales and Inventory
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Managed ordering and receiving of parts from suppliers for effective inventory control
- Coordinated scheduling and maintenance of appointments to optimize office workflow
Store Director
HH Gregg, Inc.
10.2009 - 04.2011
- Hired, trained, and developed associates and managers to strengthen team capabilities.
- Assisted with grand openings of multiple store locations to ensure successful launches.
- Cultivated guest and community relations through outreach efforts to enhance brand presence.
Store Director
Circuit City
Roanoke
01.2007 - 01.2009
- Oversaw day-to-day retail operations, including hiring, training, and developing associates and managers to enhance team effectiveness.
- Developed replacement leadership teams in five of six assignments.
- Executed product merchandising strategies, managing policies and implementing improvements to lower cost to serve guests.
- Conducted regular performance reviews with and provided real-time developmental feedback to managers and associates.
- Cultivated relationships with guests and community members to enhance engagement.
- Provided product, process and/or policy training both one-on-one and to groups of over 100.
- Reduced shrink at each assignment by as much as $150,000.
- Acted as on-site human resources and benefits liaison.
- Cultivated positive vendor and third-party relationships to support operational goals.
Education
Economics (No Degree) -
Lynchburg College
Skills
- Sales management
- Customer relationship management
- Team development
- Operational strategy
- Revenue forecasting
- Supply chain management
Timeline
General Manager
Applied Industrial Technologies
02.2015 - 01.2026
Inside Sales and Operations
Empire Machinery
07.2013 - 07.2014
Office Manager
Marshall Automotive
08.2011 - 06.2013
Store Director
HH Gregg, Inc.
10.2009 - 04.2011
Store Director
Circuit City
01.2007 - 01.2009
Economics (No Degree) -
Lynchburg College