Eric D. Johnson
Fredericksburg
Summary
Experienced Project Manager with a strong background in overseeing complex projects within Navy Federal Credit Union. Dedicated to implementing cost-saving initiatives, enhancing the overall user experience, and providing exceptional service to members. Recognized for effectively leading cross-functional teams to deliver projects on time and within scope. Skilled in managing project lifecycles and implementing process improvements. Proficient in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environments. Seeking a transition into a new field to apply leadership strengths and strategic planning expertise. A results-driven professional with a proven ability to drive outcomes and foster team collaboration in diverse settings.
Overview
27
27
years of professional experience
Work History
Project Manager III Legal Operations Support
Navy Federal Credit Union
10.2023 - Current
- Oversee operational system implementations within an agile framework
- Provide project status communications to leaders on delivered features and report any obstacles requiring escalation
- Assist leadership in providing feedback on team structure
- Navigate vendor relationships to identify solutions for improving business processes
Project Manager III Real Estate Lending Project & Portfolio Management
Navy Federal Credit Union
10.2019 - Current
- Manage multiple projects and varying efforts within the Real Estate Lending Division
- HomeSquad Application Portal Enhancements
- Empower ART Product Owner
- Verified Preapproval Letter
Assistant Manager, Projects & Process Improvement (Collections)
Navy Federal Credit Union
05.2019 - 10.2019
- Responsible for effectively leading a team comprised of Project Managers, Coordinators, Process Improvement, and Business Analysts
- Provide feedback on performance and offer guidance for career development
- Prioritize projects based on an established prioritization matrix
- Coach team members on active projects and guide the following steps when obstacles are experienced
- Provide feedback on PAR goals, ensuring the team recognizes how to establish measurable and demonstrative deliverables
- Review project artifacts (charters, scopes, deck presentations) for clarity and branding
- Remove roadblocks as an experience, ensuring project progress is maintained
- Escalate items to executive leaders as required for awareness and resolution
- Monitor the team's workload and ensure they are operating at capacity
- Provide input on Portfolio Reviews to AVP for Executive Leadership review
- Participate in AFP budgeting
Project Manager III (Feb2017 – Current), Project Manager II (July2013 – Jan2017)
Navy Federal Credit Union
07.2013 - 05.2019
- REL Process & Project Management – Manage multiple projects and varying efforts within the Real Estate Lending Division
- Feb2017 – Nov2018; Operated as Program Manager for Real Estate Lending REL during MLOS Implementation (Empower) – Successfully led a team of (1) Project Manager, (2) Project Coordinators, and (3) Contractors
- Collaborated with senior executives to establish an implementation schedule for the new origination system
- Incorporated use of Jira for managing project efforts for transparency, reporting, and online collaboration
- Acting as Product Owner for Real Estate Lending, determining backlog of epics for requirement teams
- July2013 – May2019, successfully implemented projects involving:
- Process improvement – Performing gap analysis, identifying opportunities for improvement, and recommending best practices
- Regulatory impact – Implement process enhancements due to regulatory changes, ensuring Navy Federal remains compliant
- Journey Mapping – Led efforts to identify opportunities for improving the user and member experience during the mortgage application life cycle
Manager, Mortgage Processing Branch
Navy Federal Credit Union
05.2012 - 06.2013
- Manage the operations of two processing centers (Vienna, Herndon), which consist of240 -260 people with various roles and responsibilities
- Collaborate with the leadership team on ways to improve mortgage process efficiencies
- Contributed to various projects to improve the overall mortgage user experience:
- VA appraisal delivery – Implement an automated process to monitor and distribute VA appraisal once received from the VA’s loan center
- Workflow design – Separate duties to introduce more efficient processes
- Paperless Processing – Remove paper files and introduce electronic processing, establishing an independent team responsible for indexing digital documents for electronic filing
- Conducted Branch Forums to promote communication within divisions, ensuring information shared with members is consistent and accurate
- Maintain Business Continuity Lead responsibilities
Assistant Manager, Mortgage Processing Branch
Navy Federal Credit Union
01.2007 - 05.2012
- Oversee the daily operations of a mortgage processing department consisting of75 –130 persons with various responsibilities
- Review / Develop / Present production reports for the branch and analyze performance trends to identify discrepancies in established efficiency standards
- Track branch production for historical and reporting purposes
- Facilitate standing staff meetings with team supervisors to relay upcoming initiatives, policy changes, and procedure updates
- Participate in management meetings to discuss new mortgage processing techniques, systems, and organizational setups to improve processing efficiency
- Participate in annual Leadership Conferences by offering input on discussions/presentations during the conference to identify areas of improvement
- April2011 – October2011: Temporarily acted as Manager for the Equity Lending Branch, performed the following duties in addition to those mentioned above
- Managed Equity Lending department by overseeing day-to-day operations to ensure stable production
- Managed a team of25 –35 team members with various responsibilities
- Prepared monthly production inserts for presentation to the Board of Directors
- Prepared monthly projections to determine “expected” volume
Supervisor, Mortgage Processing Section
Navy Federal Credit Union
01.2006 - 01.2007
- Successfully led a mortgage processing team responsible for accepting an overflow of mortgage applications from field offices
- (10 –15 team members)
- Establish team goals by reviewing team monthly production against branch production reports
- Develop strategies within our team to achieve/succeed team goals
- Implement a recognition program for those team members reflecting superior production performance
- Coach team members on performance and offer solutions to maintain/exceed production goals
- Guided team members looking to advance in their careers by offering career development counseling and opportunities
- Provide periodic and annual feedback on performance
Mortgage Production Specialist / Asst Supervisor
Navy Federal Credit Union
01.2003 - 01.2006
- Drove production goals for a mortgage processing team consisting of Processors, Closers, and a Support Assistant
- Review production reports to identify inefficient practices and adjust processes to improve efficiency
- Coach team members on their performance and offer alternative methods to achieve their goals
- Assessed risk of submitted streamline refinance applications and rendered decisions accordingly
- Onboard new team members, ensuring resources and tools were made available
- Contribute to performance reviews, interviews, and selection of new employees
Mortgage Processor / Closer
Navy Federal Credit Union
01.2001 - 01.2003
- Review mortgage applications for accuracy and ensure all underwriter conditions are met
- Prepare closing documents for signing the Equity Loan and disburse upon execution
- Disburse mortgages to ensure timely payoffs and distribution of proceeds
- Post-close executed loans in preparation for secondary marketing delivery
- Worked cohesively with outside vendors (appraisers, real estate, and title agents) to ensure first mortgage applications were processed and closed promptly
- Consistently recognized as being a high producer of closed loans
Equity Processor / Closer
Navy Federal Credit Union
01.2000 - 01.2001
- Review equity applications for accuracy and ensure all underwriter conditions were met
- Prepare closing documents for signing the Equity Loan and disburse upon execution
- Consistently recognized as a high producer
Delinquency Control Counselor I
Navy Federal Credit Union
01.1998 - 01.2000
- Contact members to recover assets on consumer accounts30-60 days past due
- Use skip trace techniques to locate delinquent borrowers
- Negotiate payment arrangements and offer alternative financial solutions to remain current
Education
Northern Virginia Community College
Woodbridge, VA01.2004
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West Virginia University
Morgantown, WV01.1996
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C.D. Hylton High School
Woodbridge, VA01.1995
Skills
- MS Software (Project, Excel, PowerPoint, Word, Access)
- Project Manager Applications (Jira, ASANA, Workfront, SharePoint, ServiceNow, ADO)
- Six Sigma Yellow Belt (February 2016)
- Certified Scrum Master (October 2017 – Current)
- SAFe POPM Course (August 2022)
- POPM Certification (October 2023)
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Strategic planning
- Stakeholder communications
Awards
President’s Award for Service Excellence – (2012,2018), Performance Awards – (2002,2004,2007,2008,2009,2011,2018,2020), Superior Achievement Award – (2007,2018), Assistant Treasurer Appointment – (2006 –2013), Mortgage Underwriter Appointment – (2003 –2013)
Timeline
Project Manager III Legal Operations Support
Navy Federal Credit Union
10.2023 - Current
Project Manager III Real Estate Lending Project & Portfolio Management
Navy Federal Credit Union
10.2019 - Current
Assistant Manager, Projects & Process Improvement (Collections)
Navy Federal Credit Union
05.2019 - 10.2019
Project Manager III (Feb2017 – Current), Project Manager II (July2013 – Jan2017)
Navy Federal Credit Union
07.2013 - 05.2019
Manager, Mortgage Processing Branch
Navy Federal Credit Union
05.2012 - 06.2013
Assistant Manager, Mortgage Processing Branch
Navy Federal Credit Union
01.2007 - 05.2012
Supervisor, Mortgage Processing Section
Navy Federal Credit Union
01.2006 - 01.2007
Mortgage Production Specialist / Asst Supervisor
Navy Federal Credit Union
01.2003 - 01.2006
Mortgage Processor / Closer
Navy Federal Credit Union
01.2001 - 01.2003
Equity Processor / Closer
Navy Federal Credit Union
01.2000 - 01.2001
Delinquency Control Counselor I
Navy Federal Credit Union
01.1998 - 01.2000
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West Virginia University
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C.D. Hylton High School
Northern Virginia Community College
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