Eric Williams, MSW
Roanoke
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Acting Assistant Commissioner, Devlopmental Srvs
DBHDS
06.2024 - Current
- Enhance department efficiency by streamlining processes and implementing new strategies.
- Facilitate productive meetings among team members, promoting open dialogue and collaborative problem-solving efforts.
- Advocate for policy changes that positively impact community members served by the organization''s programs and services.
- Establish effective partnerships with external organizations to leverage resources for mutual benefit.
- Represent DBHDS in state level initiatives.
- Work with the Deputy Commissioner to ensure continuity within Developmental Services operations.
- Implement innovative solutions for complex problems, resulting in improved customer satisfaction rates.
- Demonstrate leadership skills in guiding diverse teams toward shared objectives while maintaining individual accountability standards.
Director, Provider Network Supports
DBHDS
01.2017 - Current
- Responsible for oversight and support to 14 Community Resource Consultants
- Team provides training, technical assistance and consultation around community DD services and Medicaid Waiver
- Assisting with waiver program development in response to local need and federal requirements
- Responsible for synthesizing and developing a statewide person-centered individual support plan
- Facilitating electronic health record data exchange vendor group
- Serving as chair of the Case Management Steering Committee
- Providing guidance and support on the development of various process under the committee such as the Support Coordinator Quality Review, the SC performance monitoring process, various Quality Improvement Initiatives
- Partners with DMAS and sister agencies to facilitate access to services
- Routinely reports to joint CSB/VACSB and QI committees
- Leading the development of training and guidance materials, communicating, developing and responding to DOJ requirements, facilitating regional meetings
- Promoting the mission and vision of DBHDS with internal and external stakeholders
- 40+hrs/wk.
Community Resource Consultant
DBHDS
01.2007 - 01.2016
- Provide training, technical assistance and consultation around community DD services and Medicaid Waiver
- Assisting with waiver program development in response to local need and federal requirements
- Responsible for synthesizing and developing a statewide person-centered individual support plan
- Developing training and guidance materials, communicating, developing and responding to DOJ requirements, facilitating regional meetings
- Promoting the mission and vision of DBHDS with internal and external stakeholders
- Endorsed as Person-Centered Thinking trainer, Coaches trainer and Plan Facilitation trainer
- 40+hrs/wk.
Adjunct Professor
Wytheville Community College
01.2013 - 01.2015
- Taught online courses for Workforce Development focused on mental health and developmental disabilities
- Utilized Blackboard web interface to deliver and track assignment completion, as well as provide feedback to course participants
- 29 hrs/wk.
Case Manager
Blue Ridge Behavioral Healthcare
01.2002 - 01.2007
- Responsible for the coordination and oversight of Medicaid Waiver services for individuals with intellectual disabilities and/or mental health diagnoses
- Responsible for redesigning the ID Waiver records and assisting the agency to reduce and eliminate paper forms
- Served on Health Information Management committee and DBHDS Person-Centered Planning Leadership Team
- 40hrs/wk.
Residential Counselor
Blue Ridge Behavioral Healthcare
01.2001 - 01.2002
- Responsible for the provision of daily training and assistance to individuals residing in community residential setting
- Including: the administration of medications, data collection, the completion of quarterly reviews, and the development of independence in both home and community settings
- 40hrs/wk.
Health Educator
University of Virginia, Western VA HIV Resource and Consultation Center
01.2000 - 01.2001
- Responsible for designing and presenting HIV education programs to professionals in human services and healthcare
- Responsible for researching community resources and consulting, as well as attending state level trainings and meetings
- 40 hrs/wk.
Client Services Coordinator
Roanoke AIDS Project
01.1995 - 01.1999
- Responsible for client intakes, referrals, and file maintenance
- Responsible for training volunteers, administering the HOPWA grant, and maintaining a 24-hour paging service
- Responsible for housing inspections, community education, and advocacy
- Responsible for quarterly and annual reports and serving on the board of directors for Blue Ridge Housing Assistance Services
- Assisted with running a support group, answering phones, and troubleshooting individual issues
- 35hrs/wk.
Transitional Housing Program, Domestic Skills Instructor, Aide
Central Virginia Training Center
01.1993 - 01.1994
- Assisted with designing and implementing the first transitional housing program
- Responsible for conducting client focus groups and interviews
- Responsible for teaching domestic skills in a classroom setting
- Responsible for providing direct care, as well as assisting with developing life skills and community adjustment
- 40hrs/wk.
Therapeutic Recreation Technician
County of Roanoke
01.1992 - 01.1993
- Solely responsible for designing and implementing a Therapeutic Recreation Program for individuals with mental illness
- Responsible for securing donations, coordinating activities, preparing mailings, and transportation
- Assisted with programs for individuals with developmental disabilities, mental health needs, head injury, visual impairment, and hearing loss
- 35hrs/wk.
Education
Masters of Social Work -
Radford University
01.2009
Bachelors of Social Work -
Radford University
01.2007
Associates in Applied Science Degree, Major in Mental Health -
Virginia Western Community College
01.1992
Skills
- Verbal and written communication
- People Management
- Creativity and Innovation
- Contract and Vendor Management
- Rules and regulations
- Content Development
- Teamwork and Collaboration
- Process Improvements
- Program Optimization
Accomplishments
- Currently responsible for designing and developing a statewide ISP process and assisting with the electronic, online interface for the ISP.
- Oversees two workgroups for providers and also for people with DD and their families
- Past responsibility for redesigning Community Services Board Waiver records to improve compliance and success during internal and external audits.
- 2000 - Guest speaker at the Rotunda on the campus of UVA for World AIDS Day 2000.
- 1999 - Served on steering committee for the Virginia Department of Housing and Community Development.
- 1994 - One of eight staff responsible for designing and implementing the first transitional housing program at the Central Virginia Training Center. Team focused to re-introduce individuals with intellectual disabilities to community living after an extended period of institutionalization.
Hobbies and Interests
Social work. Enjoys travel, film, writing, coffee roasting, and computer technologies.
Timeline
Acting Assistant Commissioner, Devlopmental Srvs
DBHDS
06.2024 - Current
Director, Provider Network Supports
DBHDS
01.2017 - Current
Adjunct Professor
Wytheville Community College
01.2013 - 01.2015
Community Resource Consultant
DBHDS
01.2007 - 01.2016
Case Manager
Blue Ridge Behavioral Healthcare
01.2002 - 01.2007
Residential Counselor
Blue Ridge Behavioral Healthcare
01.2001 - 01.2002
Health Educator
University of Virginia, Western VA HIV Resource and Consultation Center
01.2000 - 01.2001
Client Services Coordinator
Roanoke AIDS Project
01.1995 - 01.1999
Transitional Housing Program, Domestic Skills Instructor, Aide
Central Virginia Training Center
01.1993 - 01.1994
Therapeutic Recreation Technician
County of Roanoke
01.1992 - 01.1993
Masters of Social Work -
Radford University
Bachelors of Social Work -
Radford University
Associates in Applied Science Degree, Major in Mental Health -
Virginia Western Community College
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