Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERIC JOHNSON

Woodbridge

Summary

Store director with proven success in driving sales and improving customer satisfaction. Skilled in achieving sales targets, enhancing visual merchandising, and managing diverse teams. Experienced in shrinkage control, inventory management, and financial oversight. Focused on adapting to market changes while maintaining business sustainability.

Overview

18
18
years of professional experience

Work History

Store Director

Sprouts Farmers Market Inc, Grocery
Manassas
01.2024 - Current
  • Managed inventory control processes for optimal stock levels and product availability.
  • Implemented promotional initiatives to attract customers and drive sales growth.
  • Analyzed sales data to identify trends and inform strategic decisions.
  • Led community engagement efforts to promote brand awareness and customer loyalty.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.

Store Manager

Amazon Fresh
Arlington
12.2021 - 01.2024
  • Created and maintained a culture of engagement by routinely listening to feedback from leaders, associates, and customers, analyzing qualitative and quantitative inputs, and independently implementing solutions to solve problems.
  • Used business acumen, analyzed data, and guided the team to adjust as needed; used business metrics to measure and drive performance; and conveyed results in regular business reviews.
  • Delegated and influenced to drive exceptional results in store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to assistant managers.
  • Managed a team of assistant managers, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.

Store Manager

CVS
Alexandria
09.2019 - 12.2021
  • Responsible for the total efficient and profitable operations of Front Store and Pharmacy operations.
  • Establish and administer cash and stock loss prevention procedures to enhance safety and minimize loss.
  • Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
  • Analyzed and interpreted district and store operation statements to forecast monthly budget and maximize sales and profit.
  • Increased Carepass YTD expectations from 76% to 95% in one month.

Assistant Store Manager

Giant Food
Washington
05.2017 - 09.2019
  • Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines.
  • Instruct staff about food safety rules and enforce these to avoid contamination and poisoning.
  • Conduct performance monitoring of staff, personnel evaluations, initiating follow-through with disciplinary action and termination in consultation with Human Resources and District Manager when appropriate.
  • Provide the store management team with day-to-day direction including schedules, store priorities, leading manager meetings, and supporting the team with the execution and follow up of operations, sales and service, and merchandising programs in the store.

Universal Banker

PNC
Falls Church
05.2014 - 05.2017
  • Successfully developed tactics to increase sales goals and profitability at my branch. Maintained a position with the top 30 sales associates within my region for sales to goal ratio.
  • Actively participated and represented PNC bank in falls church chamber of commerce meetings and events.
  • Implemented a high level of networking skills.
  • Counsel high net worth individuals with regard to investment opportunities and monetary returns.
  • Opened depository accounts, processed loan applications, and managed customer service requests.

Commercial Teller/Supervisor

PNC Bank
Clinton
03.2012 - 05.2014
  • Generated more than 20 perfect Gallup performance surveys in customer service and obtained a high referral goal every quarter.
  • Trained, supervised, and coached four tellers to achieve incentive pay out.
  • Balanced daily cash deposits and bank vault inventory with a zero-error rate.
  • Received regional branch award for outstanding customer service and loyalty retention.
  • Processed sales referrals and promoted bank services and products resulting in branch sales increase.

Assistant Front End Manager

Giant Food
Forestville
02.2011 - 03.2012
  • Evaluated and resolved customer issues and complaints meeting corporate standards and assuring customer satisfaction and retention.
  • Supervised a team of front-end associates in a fast paced, high pressured, environment.
  • Trained and developed new associates in standard practices and procedures that met corporate standards.
  • Managed large sums of cash following strict protocol to assure accountability. Also managed office filing and storage systems.

Courtesy Clerk/Cashier

Giant Food
Forestville
12.2007 - 02.2011
  • Proficient in receiving payments by cash, check, credit, automatic debit cards, vouchers and payments.
  • Responded promptly to customers' inquiries, handled and resolved shoppers' complaints.
  • Assisted other departments in completing daily tasks such as replenishing inventories and setting displays.
  • Reviewed price sheets to noted price changes and sales items.
  • Exuded a friendly, courteous, and positive attitude while demonstrating professionalism.

Education

APHR Certification -

University of Maryland Global Campus
Hyattsville, MD
12-2025

Bachelor's in Business Administration -

Adelphi
MD
05.2024

High School Diploma -

Suitland High School
Forestville, MD
06.2009

Skills

  • Customer service training
  • Asset protection
  • Ability to work under pressure
  • Effective time management
  • Leadership and team building
  • Decision making
  • Multitasking ability
  • Microsoft Excel proficiency
  • Problem solving skills
  • Fast learner
  • Microsoft Office expertise
  • Adaptability and flexibility
  • People management strategies
  • Payroll administration
  • Profit and loss (P&L) management
  • Scheduling and planning
  • Sales strategies
  • Inventory control and management
  • Retail operations expertise

References

References available upon request.

Timeline

Store Director

Sprouts Farmers Market Inc, Grocery
01.2024 - Current

Store Manager

Amazon Fresh
12.2021 - 01.2024

Store Manager

CVS
09.2019 - 12.2021

Assistant Store Manager

Giant Food
05.2017 - 09.2019

Universal Banker

PNC
05.2014 - 05.2017

Commercial Teller/Supervisor

PNC Bank
03.2012 - 05.2014

Assistant Front End Manager

Giant Food
02.2011 - 03.2012

Courtesy Clerk/Cashier

Giant Food
12.2007 - 02.2011

APHR Certification -

University of Maryland Global Campus

Bachelor's in Business Administration -

Adelphi

High School Diploma -

Suitland High School

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