Eric Lamberton
Richmond
Summary
Results-driven professional with a robust background in supporting enterprise clients through Agile methodologies. Demonstrated success in delivering healthcare technology solutions by fostering cross-functional collaboration and facilitating Agile ceremonies. Committed to driving continuous improvement and ensuring high-quality outcomes that align with business objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Scrum Master II
UST
Richmond
2025.04 - Current
- Support enterprise-level Polaris project for Elevance Health by coordinating tasks and ensuring timely delivery of assigned work.
- Led two cross-functional Agile teams as Scrum Master, delivering enterprise healthcare technology solutions for application development and system enhancements.
- Facilitated all Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives across both teams, ensuring alignment and consistent delivery cadence.
- Acted as a servant leader and coach, guiding teams in Agile best practices, continuous improvement, and self-organization.
- Partnered closely with Product Owners to manage and prioritize backlogs, refine user stories, and ensure clear acceptance criteria.
- Removed team impediments and proactively identified risks to maintain velocity, sprint commitments, and delivery timelines.
- Coordinated dependencies and communication across multiple teams and stakeholders to ensure seamless integration and delivery.
- Tracked and reported Agile metrics including velocity, burn-down charts, and sprint performance to enhance transparency for leadership.
- Fostered collaborative team environment emphasizing accountability, quality, and continuous improvement to drive team engagement.
- Collaborated with QA, DevOps, and business stakeholders to ensure high-quality releases and alignment with business objectives.
- Contributed to process improvements that directly enhanced quality and client satisfaction.
Senior Scrum Master
Blue Cross Blue Shield of CT / Anthem / Elevance Health
Richmond
2021.04 - 2025.03
- Led multiple cross-functional Agile teams as Scrum Master, delivering enterprise healthcare technology solutions while enhancing application development and system capabilities.
- Facilitated adoption of Agile frameworks (Scrum/Kanban) and drove Agile transformation initiatives, improving organizational agility and responsiveness.
- Coordinated tasks for enterprise-level Member Portal and Sydney Health applications, ensuring timely delivery of work to meet project deadlines.
Developer Advisor / Technical Lead
Blue Cross Blue Shield of CT / Anthem / Elevance Health
North Haven
2008.11 - 2021.04
- Led multiple concurrent projects for Anthem’s consumer portal, enhancing user experience for millions of registered users.
- Designed and developed Java-based web services aggregating data from over a dozen backend systems into unified responses.
- Developed technical designs and implementation strategies, resolving complex issues through advanced troubleshooting and root-cause analysis.
- Coordinated onshore and offshore development teams, collaborating with QA to define and execute effective test strategies.
- Consumer Portal – www.anthem.com
Developer Advisor
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2005.09 - 2008.11
- Lead developer for a web portal enabling employer groups to manage coverage and employee information.
- Developed MVC-based solutions on WebSphere Portal Server and Application Server utilizing Java, Spring, and SQL Server to enhance application functionality.
- Mentored developers, shaping architecture and establishing technical standards to improve team capabilities.
Senior System Engineer / Developer Advisor
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2000.10 - 2005.09
- Developed web-based enrollment system to streamline online coverage enrollment for members and administrators.
- Configured and maintained WebLogic Server to ensure reliable application deployment.
- Led system integration projects across healthcare platforms and services.
- Developed strategies for optimizing system performance and user experience.
- Collaborated with cross-functional teams to enhance software applications.
Senior System Engineer
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1999.11 - 2000.10
- Developed enterprise applications to enhance coordinated patient care.
- Completed training in object-oriented analysis/design, Java, C++, UNIX, Sybase, and the Rational Unified Process to strengthen technical expertise.
- Led system architecture design for healthcare applications and solutions.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Managed system integration efforts for new technology deployments and upgrades.
Senior Programmer Analyst / Senior System Engineer
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1997.07 - 1999.11
- Developed systems calculating renewal rates with merit-based models, enhancing accuracy in rate assessment.
- Built Excel/VBA solutions pulling DB2 data and Visual Basic applications utilizing RDO/DAO.
- Developed software applications to enhance member services and healthcare delivery.
- Collaborated with cross-functional teams to define technical requirements and specifications.
- Implemented coding standards and best practices for software development projects.
Programmer Analyst
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1993.07 - 1997.06
- Developed Visual Basic 3.0 frontend for DB2, enhancing user interaction with Q+E Database Library.
- Assisted with implementation of DB2 stored procedures in production environments at Blue Cross, supporting system reliability.
- Developed software solutions for healthcare management systems.
- Collaborated with cross-functional teams on project requirements and design.
- Implemented coding standards and best practices for team consistency.
Information Systems Specialist / Programmer Analyst
The Traveler’s Insurance Company
Hartford
1990.06 - 1993.07
- Developed and supported finance and investment systems for Traveler’s Realty Investment company using COBOL, CICS, and DB2, enhancing system reliability.
- Built OS/2-based applications later ported to IBM mainframe environments.
- Maintained LoanTrak application by troubleshooting issues and ensuring optimal functionality for users.
Education
M.S. - Computer Science
Rensselaer Polytechnic Institute
1996-01
B.S. - Computer Science
Southern Connecticut State University
1989-01
Skills
- Client & Stakeholder Communication
- Business Process Support
- Documentation & Reporting
- Issue Tracking & Resolution
- Cross-Functional Collaboration
- Time & Priority Management
- Microsoft 365 (Outlook, Excel, Word, Teams)
Certification
- Certified SAFe 5 Advanced Scrum Master, 2022
- Certified SAFe 5 Agilist, 2021
- Certified SAFe 5 Scrum Master, 2021
Timeline
Scrum Master II
UST
2025.04 - Current
Senior Scrum Master
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2021.04 - 2025.03
Developer Advisor / Technical Lead
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2008.11 - 2021.04
Developer Advisor
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2005.09 - 2008.11
Senior System Engineer / Developer Advisor
Blue Cross Blue Shield of CT / Anthem / Elevance Health
2000.10 - 2005.09
Senior System Engineer
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1999.11 - 2000.10
Senior Programmer Analyst / Senior System Engineer
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1997.07 - 1999.11
Programmer Analyst
Blue Cross Blue Shield of CT / Anthem / Elevance Health
1993.07 - 1997.06
Information Systems Specialist / Programmer Analyst
The Traveler’s Insurance Company
1990.06 - 1993.07
M.S. - Computer Science
Rensselaer Polytechnic Institute
B.S. - Computer Science
Southern Connecticut State University