Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Eric Powell

Vinton

Summary

Seasoned Auto Service Manager with 8 years of experience leading service departments, supervising technicians, and managing fleet maintenance. Expertise in customer relations, parts procurement, and transitioning shop operations to adapt to market changes. Seeking to leverage management skills and technical knowledge to enhance service delivery as an Auto Service Manager. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Superintendent

Evergreen Memorial Trust
Roanoke
11.2024 - Current
  • Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
  • Managed multiple projects simultaneously using effective resource planning techniques.
  • Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
  • Provided technical advice for resolving design problems and construction issues.
  • Adhered strictly to company policies and procedures while overseeing operations at the site.
  • Supervised staff including subcontractors and laborers on assigned projects.
  • Inspected construction sites regularly to detect potential safety hazards and ensure compliance with safety protocols.
  • Planned, managed and coordinated construction activities to ensure timely completion of projects.
  • Ensured that all equipment is properly maintained and serviced in accordance with manufacturer's guidelines.
  • Coordinated material procurement processes with suppliers while ensuring timely delivery of materials at job sites.
  • Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
  • Oversaw daily work of team using knowledge of local and national building codes for construction areas.
  • Managed projects by coordinating materials, inspections and contractor tasks.
  • Managed projects to complete on schedule by working with specialized teams.
  • Evaluated plans and inspected ongoing construction to keep work in line with project goals.
  • Oversaw complete construction process to maximize quality, cost controls and efficiency.
  • Oversaw employee productivity to enforce efficient use of materials and equipment.
  • Met and worked with internal teams to recognize and discuss current and future needs.
  • Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
  • Maintained safe work site by implementing safety requirements and good housekeeping regulations.
  • Supervised personnel to carry out maintenance on properties, buildings and fixtures.
  • Recognized and enforced quality standards through daily inspection of construction sites.
  • Prepared and planned worksites to help jobs run smoothly.
  • Created work crew schedules and delegated assignments.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

Mr Tire
Roanoke
09.2023 - 11.2024
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Maintained a safe working environment by enforcing safety regulations.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Trained new employees on store policies, procedures and customer service standards.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Fleet Supervisor

Roanoke County General Services
Roanoke
06.2021 - 10.2022
  • Managed a team comprising eight technicians and one apprentice, ensuring efficient workflow and adherence to quality standards within the maintenance facility.
  • Facilitated communication between maintenance team and management, while also utilizing a web-based shop management system to track and adjust labor and parts expenditures.
  • Coordinated daily work schedules and dispatching, monitored ongoing repair jobs, and implemented contingency plans to optimize customer satisfaction regarding vehicle delivery timelines.
  • Conducted parts and labor cost estimations, managed customer repair approvals, handled inquiries, and oversaw the coordination of external repair services, including the logistical handling of vehicle transport.

Service Manager

Wood's fleet service.inc
Roanoke
06.2017 - 01.2021
  • Resolved customer inquiries and ensured satisfaction by efficiently sourcing and procuring specialized parts through extensive international searches.
  • Managed and directed a team of three Heavy-Truck Technicians, optimizing workflow and repair scheduling to align with client timelines and service expectations.
  • Fostered and expanded client base by identifying and securing new accounts, and successfully adapted business operations to include medium-duty trucks, enhancing service offerings and sustaining profitability during economic downturns.
  • Coordinated daily operations, including customer communication, work dispatch, parts logistics, financial transactions, and security checks to maintain seamless service delivery and operational integrity.

Fleet Maintenance Manager

Cox Powell Corp / Hea
Williamsburg
10.2015 - 01.2017
  • Managed maintenance and repair operations for a diverse fleet of 43 vehicles, including trucks, cars, and specialized equipment, ensuring operational readiness and safety compliance.
  • Administered inventory control for service parts and executed strategic procurement to minimize costs while maintaining quality standards.
  • Coordinated the establishment of an in-house Virginia State Inspection Private station, including certification completion, equipment procurement, and maintenance, as well as overseeing vehicle service scheduling and documentation.

Technician / State Inspector

Mikes tire
Gloucester
06.2013 - 10.2015
  • Executed comprehensive diagnostics and repairs on engine, transmission, and electrical systems, ensuring vehicle reliability and performance.
  • Completed state-mandated vehicle inspections and performed specialized services, including front-end and 4-wheel alignments.
  • Troubleshot and resolved a range of issues, from suspension and steering malfunctions to body vibrations and water leaks, enhancing customer satisfaction.

Education

College - Culinary Arts

Johnson and Wales University
Norfolk, VA
07.2003

Certificate - General Education

Warwick High School
Newport News
01.1988

Skills

  • Customer service
  • Supervising Experience
  • Automotive Repair
  • Management
  • Auto Service Management
  • Automotive Diagnostics
  • Mechanical Knowledge
  • Suspension
  • Transmissions
  • Vehicle Maintenance
  • Alignment
  • Brake Repair
  • Mechanic Experience
  • Oil Change
  • Diesel Engine Repair
  • Tire Service
  • Air Brake
  • Hydraulics
  • Equipment Repair
  • Tractor-Trailer
  • Service Technician Experience
  • Electrical Experience
  • Welding
  • Leadership
  • Supply Chain
  • Communication Skills
  • Logistics
  • Manufacturing
  • Forklift
  • Pricing
  • Store Management
  • Sales Management
  • Sales
  • Dealership Experience
  • Merchandising
  • Cash Handling
  • Marketing
  • Retail Sales
  • Driving
  • Guest Services
  • Cash Register
  • Project Management
  • Outdoor Work
  • Customer Relationship Management
  • Construction
  • Schematics
  • Maintenance
  • Analysis Skills
  • Project Leadership
  • Relationship Management
  • Salesforce
  • Team supervision
  • Employee training
  • Problem solving
  • Project management
  • Safety compliance
  • Performance evaluation
  • Time management
  • Recruitment and hiring
  • Leadership and vision
  • Quality standards
  • Continuous improvement
  • Employee discipline
  • Performance improvements

Certification

  • Virginia State Inspector, 03/01/86 to 06/30/24
  • Motor Vehicle Inspection License
  • Motorcycle License
  • Driver's License

Affiliations

  • Hunting and Fishing in my off time
  • Gardening
  • Maintain and repair my vehicles and farm equipment.
  • Read self improvement books
  • Update skills in techknowlegy

Timeline

Superintendent

Evergreen Memorial Trust
11.2024 - Current

Assistant Manager

Mr Tire
09.2023 - 11.2024

Fleet Supervisor

Roanoke County General Services
06.2021 - 10.2022

Service Manager

Wood's fleet service.inc
06.2017 - 01.2021

Fleet Maintenance Manager

Cox Powell Corp / Hea
10.2015 - 01.2017

Technician / State Inspector

Mikes tire
06.2013 - 10.2015

College - Culinary Arts

Johnson and Wales University

Certificate - General Education

Warwick High School

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Eric Powell