Eric Sauls
Chesapeake
Summary
Accomplished professional with expertise in service industry, honed at Liberty Tax and Eagle Nest Country Rock Bar. Demonstrated problem-solving and team coordination skills, enhancing service quality by 20%. Proficient in food safety and customer service, driving efficiency and satisfaction through meticulous attention to detail and effective communication.
Overview
11
11
years of professional experience
Work History
Line Cook
Eagle Nest Country Rock Bar
Chesapeake, VA
11.2024 - Current
- Prepared ingredients and assembled dishes according to menu specifications.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
Cook
Rc Show Girls
Newport, VA
06.2023 - 08.2024
- Prepared and cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in inventory management, tracking food supplies and minimizing waste through efficient preparation methods.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
Tier 2 Help Desk Supervisor
Liberty Tax
Virginia Beach, VA
04.2021 - 12.2023
- Supervised help desk operations, ensuring timely resolution of technical issues.
- Trained and mentored staff on customer service protocols and troubleshooting techniques.
- Implemented process improvements to enhance response times and service quality.
- Coordinated with IT teams to escalate complex technical problems effectively.
Lead Systems Tech
Freewater
Virginia Beach, VA
09.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Helpdesk Supervisor
Alorica
Virginia Beach, VA
12.2019 - 08.2020
- Supervised daily operations of help desk team to ensure timely resolution of customer inquiries.
- Developed training materials and conducted onboarding sessions for new help desk staff.
- Implemented ticketing system enhancements to improve workflow efficiency and tracking accuracy.
- Analyzed support metrics to identify trends and recommend process improvements for service delivery.
- Coordinated scheduling and workload distribution among team members to optimize resource utilization.
Information Systems Technician
US Navy
Norfolk, VA
03.2015 - 11.2019
- Provided technical support for hardware and software issues across various information systems.
- Assisted in troubleshooting network connectivity problems, ensuring efficient operations for personnel.
- Configured and maintained user accounts, enhancing access to essential systems and resources.
- Documented procedures and guidelines, improving team efficiency in resolving technical challenges.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Conducted routine system maintenance, ensuring optimal functionality of information technology infrastructure.
Education
Associate of Science - Cybersecurity
University of Maryland Global Campus
Hyattsville, MDSkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Food preparation
- Problem-solving
- Food safety knowledge
- Team coordination
- Kitchen sanitization
- Knife skills
- Following cooking methods
- Deep fryer operation
- Quality control
- Line management
Accomplishments
Navy commendation
Timeline
Line Cook
Eagle Nest Country Rock Bar
11.2024 - Current
Cook
Rc Show Girls
06.2023 - 08.2024
Tier 2 Help Desk Supervisor
Liberty Tax
04.2021 - 12.2023
Lead Systems Tech
Freewater
09.2020 - 04.2021
Helpdesk Supervisor
Alorica
12.2019 - 08.2020
Information Systems Technician
US Navy
03.2015 - 11.2019
Associate of Science - Cybersecurity
University of Maryland Global Campus