Erica Bryan

Alexandria

Summary

Dynamic professional skilled in managing cross-functional teams and optimizing workflows. Known for excellent communication and problem-solving skills, successfully driving operational enhancements that elevate patient care standards.

Results-driven with a strong background in patient scheduling and operational management. Experienced in implementing electronic health record systems and leading staff training initiatives, contributing to improved service delivery and patient satisfaction.

Dedicated professional with extensive experience in patient relations and operations management. Skilled in optimizing workflows and enhancing team collaboration to improve patient care standards and achieve operational excellence.

Overview

years of professional experience

Work History

Assistant Practice Administrator

Metro Mohs Surgery Center

03.2020 - 04.2026

Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
Implemented electronic health record systems to ensure accurate patient data management and compliance.
Coordinated staff training programs to improve operational procedures and maintain high-quality patient care standards.
Developed workflow optimization strategies, resulting in improved team collaboration and service delivery.
Oversaw budgeting and financial operations, managing resources effectively to support clinic growth initiatives.
Led cross-functional teams in implementing new healthcare protocols, enhancing patient safety measures across the practice.
Analyzed performance metrics to identify areas for improvement, driving continuous quality enhancement initiatives.
Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
Increased staff productivity by providing training, guidance, and performance evaluations.
Streamlined office operations by implementing efficient administrative systems and procedures.

Executive Administrative Assistant/Surgery Scheduler

OrthoVirginia

09.2018 - 03.2020

Streamlined communication between departments to enhance operational efficiency.
Coordinated executive schedules, ensuring optimal time management for leadership team.
Managed confidential documents and correspondence with discretion and accuracy.
Developed and maintained filing systems to support effective information retrieval.
Mentored junior administrative staff, enhancing team productivity and skill development.
Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Scheduled appointments and handled calenders for senior leadership.
Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.

Case Management Assistant

INOVA

08.2017 - 06.2019

Coordinated case management processes to ensure timely patient care and resource allocation.
Assisted healthcare professionals in developing and implementing individualized care plans.
Monitored patient progress, documenting outcomes and adjusting plans as necessary.
Facilitated communication between patients, families, and multidisciplinary teams for effective care delivery.
Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
Attended regularly scheduled case management and staff meetings.
Led initiatives to optimize workflows, resulting in improved efficiency in patient processing times.
Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
Maintained up-to-date and accurate contacts and progress note records.
Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.

Senior Administrative Assistant

Skin Cancer Surgery Center

01.2008 - 11.2016

Managed scheduling and coordination of patient appointments to optimize clinic efficiency.
Developed and maintained comprehensive filing systems, ensuring organized access to critical patient records.
Implemented electronic health record (EHR) updates, enhancing data accuracy and retrieval speed.
Trained new administrative staff on office procedures, fostering a collaborative team environment.
Streamlined communication between medical personnel and patients, improving overall service delivery.
Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
Coordinated billing processes with insurance companies to ensure timely reimbursement for services rendered.
Led initiatives to enhance patient experience through feedback collection and process refinement.
Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Arranged business travel details for company employees per supervisor requirements.
Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Managed electronic records database and handled all file requests.
Coached new employees on administrative procedures, company policies, and performance standards.
Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
Acquired proper equipment, refreshments and supplies for meetings.
Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared flawless emails and other documents upon direction of immediate supervisor.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Transcribed and organized information to assist in preparing speeches and presentations.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.

Education

Bachelor of Science - Health Care Administration

University of Phoenix

Tempe, AZ

11-2017

Skills

HIPAA compliance
Operations management
Scheduling coordination
Patient relations
Human resources management
Revenue cycle management
Credentialing management
Healthcare information systems
Strategic business planning
Policy and procedure development
Staff management
Schedule management
New hire training
Staff development
Policy implementation

Practice management
Payroll administration
Bookkeeping
Medical personnel recruitment
HIPAA and OSHA regulations
Problem-solving
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Verbal and written communication
Decision-making
Marketing

Timeline