Summary
Overview
Work History
Education
Skills
Timeline
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Erica Donaldson

Suffolk

Summary

Dynamic professional with a strong background in customer service and cash handling, honed at Walgreens and Claire's. Proven ability to enhance team performance and improve operational efficiency. Recognized for exceptional work ethic and strategic thinking, consistently achieving sales targets while fostering a positive work environment.

Overview

15
15
years of professional experience

Work History

Cashier

Walgreens
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Reduced processing errors by meticulously following transaction procedures.

Assistant Manager

Claires
08.2015 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Shift Supervisor

Tropical Smoothie
03.2010 - 07.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Bachelor of Arts - Media Arts

Art Institute of Virginia Beach
VA
09-2015

Skills

  • Customer service
  • Time management skills
  • Money handling
  • Work ethic and integrity
  • Strategic thinking
  • Coaching and mentoring
  • Performance improvement
  • Project management
  • Teamwork orientation

Timeline

Cashier

Walgreens
08.2024 - Current

Assistant Manager

Claires
08.2015 - 07.2023

Shift Supervisor

Tropical Smoothie
03.2010 - 07.2015

Bachelor of Arts - Media Arts

Art Institute of Virginia Beach

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Erica Donaldson