Erica Horton
Virginia Beach
Summary
Developed strong customer service and cash handling skills in high-traffic retail environment. Demonstrates ability to handle transactions efficiently and resolve customer issues effectively. Seeking to transition to new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Front Line Cashier
Sam's Club
11.2023 - Current
- Provides member service by acknowledging the member and identifying members needs
- Assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns
- Promoting the company's products and services while providing guidance and support to members regarding member self-service technology
- Processing member purchases and assisting members with payments according to company policies and procedures for different membership and payment types
- Assisting members with transactions utilizing registers or self-checkout area
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
Senior Sales Associate/Key Holder
ABC Store
07.2021 - 08.2023
- Monitoring customer service of store staff
- Investigating and resolving customer complaints
- Ensuring compliance with all ABC policies in the checking of IDs
- Applying merchandising techniques
- Accounting for store funds
- Assisting Manager with managing inventory levels
- Assisting Manager with training staff on store products, proper customer service skills and sales techniques
- Opening and closing store.
Office Assistant
Godspeeds Home Health Care Service
12.2019 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
Navy Exchange
05.2016 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Phoebus High School
Hampton, VA07-2017
Skills
- Excellent customer service
- Reliability and punctuality
- Cash management
- Time management skills
- Attention to detail
- Adaptable and flexible
Timeline
Front Line Cashier
Sam's Club
11.2023 - Current
Senior Sales Associate/Key Holder
ABC Store
07.2021 - 08.2023
Office Assistant
Godspeeds Home Health Care Service
12.2019 - 05.2021
Sales Associate
Navy Exchange
05.2016 - 09.2019
High School Diploma -
Phoebus High School
Similar Profiles
NAVEYA SULLIVANNAVEYA SULLIVAN
Order Fulfillment Specialist-Employee Mentor at Sam's Club WarehouseOrder Fulfillment Specialist-Employee Mentor at Sam's Club Warehouse
Matthew ButlerMatthew Butler
Fresh Team Manager at Sam's ClubFresh Team Manager at Sam's Club
Feng YangFeng Yang
Curbside Shopper at Sam's ClubCurbside Shopper at Sam's Club