Erica Lynch
Chesapeake
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical registration background. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Hardworking and passionate to make sure work is streamlined with time management and high accuracy. Overall, highly rated for clients satisfaction and team player attitude. Continues to work with non-profit organizations to better our community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Patient Access Representative
Sentara Princess Anne Hospital
03.2021 - Current
- Secures patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collects and enters patient demographic and insurance data into computer database to establish patient's medical record.
- Obtains patient's insurance information and determines eligibility for benefits for specific services rendered.
- Precepts new hires for the ED and fully trained in other registration departments of the hospital.
- Receives patient deductibles and co-pay amounts and discusses options to satisfy remainder of patient financial obligations.
- Reviews patients orders from doctors for outpatient appointments within the hospital.
Customer Service Associate
JCPenney
08.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
Cashier
Love Culture
07.2017 - 07.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Volunteer
EQUI-KIDS
- Maintained clean, neat, and operational facilities to serve program needs.
- Created new trails for horses for the therapeutic riding program.
- Used strong interpersonal communication skills to convey information to others.
- Kept enclosures clean for a healthier environment for the animals on site.
Volunteer
SPCA
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Enriched animal welfare by cleaning the facility
- Built new structures on site to enhance the environment for the animals and families at the shelter
Volunteer
Chesapeake Public Library
06.2015 - 08.2015
- Assisted with special events or programs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Organized and managed events and projects as part of community support services.
Education
Associate of Science - Psychology
Tidewater Community College
1700 College Crescent, Virginia Beach, VA 2345308.2018
Skills
- Patient Registration
- Insurance Company Knowledge
- Team Leadership
- Payment Processing
- Customer Satisfaction
- Verbal and Written Communication
- Team Collaboration
- Reliability and Dedication
- Time Management
Certification
CHAA - Certified Healthcare Access Associate
Timeline
Certified Patient Access Representative
Sentara Princess Anne Hospital
03.2021 - Current
Customer Service Associate
JCPenney
08.2018 - 03.2021
Cashier
Love Culture
07.2017 - 07.2018
Volunteer
Chesapeake Public Library
06.2015 - 08.2015
Volunteer
EQUI-KIDS
Volunteer
SPCA
Associate of Science - Psychology
Tidewater Community College
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