Erica Ratcliffe

As a behavioral health receptionist, I played a crucial role in the day-to-day operations of our mental health facility. My daily responsibilities included greeting patients and visitors, managing appointment schedules, and handling phone calls. I was the first point of contact for individuals seeking support, ensuring they felt welcomed and informed.

In addition to my daily administrative tasks, I maintained patient records, processed insurance information, and coordinated with healthcare providers to facilitate smooth communication. My role was essential in creating a positive environment, helping to reduce barriers to care, and supporting the overall mission of providing quality behavioral health services. My organizational skills and compassionate demeanor contributed significantly to the well-being of both patients and staff.

As a bank teller, I was responsible for providing exceptional customer service while handling a variety of financial transactions. My duties included processing deposits, withdrawals, and transfers, as well as cashing checks and managing customer inquiries. I ensured accuracy in all transactions, and maintained compliance with bank policies and regulations. In addition to transaction processing, I assisted customers with account-related questions, provided information on bank products and services, and promoted financial literacy. My attention to detail and ability to work efficiently under pressure contributed to a positive banking experience for customers. My role was essential in building customer trust and maintaining the overall integrity of the bank's operations.