Erica Scott

Launched and scaled multi-state operations across the East Coast and Midwest, expanding into high-growth markets

• Generated $30M+ revenue through acquisition of 128 new clients and strategic market penetration
• Delivered $15M in new revenue within first year by entering new verticals
• Held full P&L ownership for a multi-million-dollar division, improving profitability and performance
• Built and led high-performing teams; increased retention by 33% and promoted internal leadership
• Secured long-term contracts and preferred vendor agreements with key enterprise clients
• Implemented KPI-driven systems to improve recruiting efficiency, fill rates, and productivity
• Streamlined ATS/CRM workflows, reducing time-to-fill and improving reporting accuracy

• Assigned multiple East Coast territories and responsible for sales, leading teams of 8 and reporting directly to Executive Vice President & CEO. Rapidly promoted from a Business Development Manager to Branch Manager, then Branch Manager II to District Manager
• Drove the strategic territory plan for staffing on the East Coast, including: PA, MD, and VA, with a strong focus on business development and expansion.
• Managed sales and talent advisor teams overall strategy, client relationships and partnerships, and liaised with other departments on how to grow the organization, alongside face-to-face account management of top tier accounts.
• Directed the hiring, training, compensation and professional development of a team of sales and talent professionals
• Ideated, implemented, monitored and managed a consistent business development program designed to expand reach and revenue, and successfully met or exceeded predetermined expectations and financial forecasts.
• Partnered with other Executive decision-makers, including advising on best practices development, sales strategy, and the direction of operational improvement activities.
• Articulated transformational staffing and recruiting solutions to senior stakeholders to generate outside B2B and B2C sales.
• Built and nurtured business relationships to improve collaboration and customer satisfaction within region.
• Managed and monitored company principles, including the Performance Selection System, to maintain standards.
• Oversaw client satisfaction levels, identified training needs and the buying journey for clients with efficient and clear product positioning, presentations and sales tools.
• Directed all financial management reporting, workforce planning, real estate/office lease negotiations, and unemployment and workman's comp claims.

• Managed sales cycles, communications, operations, planning, and organization of events through a web based public relations and marketing program
• Created Business Development pipelines and effective account management processes
• Responsible for full cycle B2B & B2C sales, partner relations, and implementing business forecasts
• Operational Development for account management, contact strategies, marketing techniques, and client retention focuses unique to each account type

• Foster relationships with new prospective and existing clients, and strategize to increase client engagement levels to ultimately increase sales opportunities
• Account management through in-person visits requiring worldly travel, consistent phone calls, proposals and RFP's, service agreement, presentations, demonstrations, training, and other correspondence
• Created Business Development pipelines and effective account management processes
• Excel at cross-departmental coordination and collaboration on strategy, timelines, and budgeting
• Manage and maintain a large pipeline of prospects, new clients, and tenured accounts
• Coordinate meetings with prospective clients, creating client specific PowerPoint presentations and documents to present in front of in-person groups or via web conferences
• CRM Administrator with a thorough understanding of how to individualize styles to each client based on personality and communication methods
• Developed relationships with key decision makers to propose partnerships for staffing entry level to executive level staff for their business needs

• B2B software and development company, recently acquired by Bedford Funding. KZO provides an enterprise Software as a Service product called KZO Video Suite
• Customer relationship management, enterprise software sales, product marketing/communications and strategic influencer of business development and marketing staff
• Spearheaded the strategic management of multiple pipelines, responsible for managing client accounts, candidate management and sales.
• Consult with Corporate Communications Directors and Training Departments at client organizations to identify global communication needs and lead change management communications to internal audiences for new system rollouts.
• Lead team communication strategies, and organized structure consistently among the Sales communications and outreach efforts
• Identify industry trends and newsworthy topics to be used in content marketing, and collaborate with Executive team on evolving content marketing strategy based on analysis of customer and prospect responses, competitive analysis and performance analytics
• Organize RFP responses and lead KZO-Client communication to ensure responses were submitted on time and to spec
• Lead sales meetings, virtual product demos and represent KZO at networking events

• Spearhead multiples Sales and Enrollment teams to produce approximately $460,000,000 in revenue per fiscal year
• Responsible for managing and leading 70-100 Employees- including Supervisors, Enrollment Coordinators, Administrative Assistants, and Sales Professionals- organized amongst 7 school groups through remote and in-office roles
• Construct and operate multiple projects, while creating more effective and efficient processes for each team to maximize revenue.
• Managed critical Human Resources functions including interviewing, hiring, employee orientation and onboarding, employee training and coaching.
• Bridge communications between company and project heads, collaborating on ideas and resolutions tailored to fit company growth demands and business needs
• Oversee all systems and monitoring operations used to increase the team effectiveness
• Formally evaluate Supervisors and Representatives on quality of performance and productivity overall
• Provide ad-hoc reports to the Executive Management teams.
• Orchestrate processes and procedures to streamline operational efficiency.
• Started as the top sales representative, selling 3 million in b2c sales first year, and rapidly promoted to a Supervisor (Queue Lead) then manager by year 2