Erica Wimer
Mount Jackson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hard working waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Dedicated employee with strengths in customer service, sales and promotion strategies.
Overview
9
9
years of professional experience
Work History
Waitress
Merks Place
Farmville
08.2025 - 12.2025
- Served food and beverages to customers in a timely and efficient manner.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new staff on restaurant procedures and customer service standards.
- Managed multiple tables while ensuring high levels of service and attention.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
Sales Associate
Pilot Travel Centers
Colonial Heights
03.2025 - 06.2025
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Assisted customers in locating items throughout the store.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Educated customers on loyalty programs and processed membership registrations.
Project Manager/Product Designer
Alta Remodeling & Design
Midlothian
04.2023 - 08.2024
- Worked closely with vendors to source appropriate materials at competitive prices.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Conducted site visits to measure existing spaces for renovation projects.
- Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
Office Administrator
Harrison Appliance
Dinwiddie
08.2022 - 03.2023
- Answered incoming calls and directed them to appropriate departments or personnel.
- Assisted with scheduling appointments and maintaining calendars.
- Responded to emails from customers regarding product questions and complaints.
- Maintained inventory of appliances, parts, and accessories..
Waitress
Pietros Italian
Chester
11.2016 - 02.2021
- Served food and beverages to customers in a timely and efficient manner.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new staff on restaurant procedures and customer service standards.
- Utilized POS system to accurately process customer orders and payments.
- Monitored inventory levels and communicated needs to management for restocking.
- Prepared and set up dining areas for special events and large parties.
- Managed multiple tables while ensuring high levels of service and attention.
- Supported kitchen staff during busy periods by assisting with food prep and expediting orders.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Answered questions about menu items, ingredients, and pricing.
Countertop Lead Specialist
Best Stone Innovation
Henrico
10.2018 - 11.2020
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Provided accurate information about products, prices and services.
Education
Some College (No Degree) - Early Childhood Education
John Tyler Community College
Chester, VASkills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Dining customer service
- Reliability and punctuality
- Product knowledge
- Attention to detail
- Leadership capabilities
- Outgoing personality
Education and Training
other
References
References available upon request.
Timeline
Waitress
Merks Place
08.2025 - 12.2025
Sales Associate
Pilot Travel Centers
03.2025 - 06.2025
Project Manager/Product Designer
Alta Remodeling & Design
04.2023 - 08.2024
Office Administrator
Harrison Appliance
08.2022 - 03.2023
Countertop Lead Specialist
Best Stone Innovation
10.2018 - 11.2020
Waitress
Pietros Italian
11.2016 - 02.2021
Some College (No Degree) - Early Childhood Education
John Tyler Community College