Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC DONNELL BRYANT

Stafford,VA

Summary

Experienced management professional with a proven track record in leading teams and achieving operational success. Adapts to evolving needs to ensure seamless project execution and successful outcomes. Skilled in strategic planning, conflict resolution, and providing strong leadership. Recognized for fostering collaboration, reliability, and consistently delivering high-impact results.

Overview

19
19
years of professional experience

Work History

Financial & Performance Management Supervisor

Pension Benefit Guaranty Corporation
07.2023 - Current
  • Served as the Branch Chief for the Financial and Performance Management Branch
  • Manages the compilation and consolidation of budget data submitted in formulating the Office of Benefits Administration (OBA) annual budget
  • Monitors funding requests from the various OBA departments in coordination with the Budget Department
  • Manages OBA’s budget planning process and activities to ensure appropriate budget documentation is prepared
  • Ensures implementation of OBA’s performance management program as it relates to the overall OBA strategic plan
  • Recommends performance measures for key OBA activities
  • Ensures performance and reporting procedures and standards are established and manages the preparation and coordination of input and responses to organizational performance management inquiries
  • Plans and ensures the conduct of strategic and performance planning projects and supports the development of strategic plans and performance goals and metrics to ensure alignment with OBA goals
  • Oversees staff responsible for the coordination with OBA departments and PBGC on the preparation of performance reports required in connection with the Government Performance and Results Modernization Act (GPRMA) and other organizational performance management planning and reporting requirements
  • In coordination with the Quality Management Department, it works closely with departments to make sure that the appropriate data is measured, analyzed, and tracked to provide accurate accounting of acceptable performance
  • Develops performance measures for key OBA activities and creates practical corporate performance management tools
  • Implements a performance management and improvement process that leads to a positive and measurable impact on OBA’s operations
  • Manages OBS’s contact acquisition program activities
  • Reports on contract commitments and OBA expenditures and serves as the principal point of contact with the procurement Department on OBA contract issues
  • Plans work to be accomplished by staff, sets and adjusts short-term priorities, and prepares schedules for completion of work; assigns work to staff based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; develops performance standards and evaluates work performance of subordinates; gives advice, counsel, or instructions to employees on both work and administrative matters; interviews candidates for positions in the organization; recommends appointment, promotion, or reassignment to such positions; approves and/or disapproves leave and travel; hears and resolves complaints from employees, refers group grievances, and more serious unresolved complaints to a higher level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; identifies developmental and training needs of employees, providing or arranging for needed development and training; finds ways to improve or increase the quality of work supervised; and supports the agency’s employment practices, employee relations, labor relations, position classification and EEO programs.
  • Supervisor: Nicole Williams (202-229-3203)
  • Okay to contact this Supervisor: Contact me first
  • Exceeded performance targets consistently by setting clear expectations, holding staff accountable for results, and providing ongoing support for personal growth.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules, and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Spearheaded the development of new products or services based on market insights gathered through data analysis techniques.
  • Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
  • Enhanced team productivity by implementing effective project management strategies and streamlining communication processes.
  • Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
  • Coordinated efforts between various departments to facilitate seamless workflow and optimize project outcomes.
  • Maintained strict budgetary control over projects while ensuring timely completion of deliverables without sacrificing quality standards.
  • Developed strong client relationships through consistent communication, timely delivery of projects, and customer satisfaction.
  • Championed change initiatives within the organization by promoting adaptability among staff members in response to evolving market conditions or internal challenges.
  • Conducted thorough market research and competitive analysis to inform strategic decision-making processes within the organization.
  • Collaborated with cross-functional teams to develop comprehensive strategies for business growth and expansion into new markets.
  • Cultivated a culture of continuous learning within the team by encouraging open dialogue about industry trends as well as personal growth opportunities.
  • Optimized resource allocation by analyzing project requirements and assigning tasks according to individual strengths and capabilities.
  • Led successful negotiations with key stakeholders, securing favorable contract terms that resulted in long-term partnerships and mutual benefits.
  • Delivered presentations at industry conferences, showcasing company expertise in relevant fields while building brand recognition.
  • Streamlined operational processes by identifying inefficiencies, implementing best practices, and leveraging technology advancements.
  • Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.
  • Implemented innovative solutions to complex problems, resulting in increased efficiency and cost savings for the company.
  • Improved overall department performance by identifying areas for growth, developing action plans, and providing targeted training.
  • Implemented comprehensive risk management strategies to mitigate potential threats while ensuring the successful execution of projects.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep thedepartment aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Reduced waste and pursued revenue development strategies to keep thedepartment aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Chief, Veteran Experience and Employee Engagement Services

Veteran Healthcare Administration
05.2022 - 07.2023
  • Company Overview: (This is a federal job)
  • Served as Chief of Veteran Experience and Employee Engagement Services for the Charlie Norwood VA Medical Center (CNVAMC)
  • Have the responsibility for planning, developing, implementing, directing, evaluating, supervising, and coordinating the overall Veteran Experience, Employee Engagement, and Equal Opportunity (EEO) program integration throughout CNVAMC campuses and clinics
  • Provide specialized services and guidance in the analysis of current processes and the development and implementation of practices to fully engage Veterans, Family members, and employees in improvement efforts, thus impacting the health care system's goal of providing exceptional care and services to Veterans
  • Lead an effective customer service program ensuring resolution of complaints at the point of service in a manner that creates loyalty and uses the information gained to make process improvements that favorably impact Veterans, Family members, and stakeholder satisfaction
  • Focus on maximizing employee engagement to drive performance, lower turnover rates, reduce absenteeism, improve employee satisfaction, increase organizational satisfaction, and enhance the Veterans' experience
  • Manages the All-Employee Survey process; participation, results, and action planning, ensuring the engagement of staff in the process
  • Manages and controls service budget; develops and maintains an annual budget, analyzing competing demands, allocating funds for staffing, software or technology improvements, projects, and supplies, and resolving problems with expenditures exceeding allowed amounts
  • Supervises employees and subordinate supervisors, directing work
  • Set short and long-term goals, shifts priorities, and plans the work to be accomplished
  • Approve leave, over/comp time, travel, training opportunities, and related expenses, including those of an unusual or costly nature
  • Approves within-grade increases, awards and bonuses, and changes in classification
  • Responsible for recruitment and hiring of both direct employees and subordinate supervisors
  • Develops and evaluates work performance standards
  • Gives technical advice, counsels, or instructs employees regarding work performance and administrative processes
  • Identifies developmental or training needs and ensures opportunities to attend appropriate training programs are available
  • Develop employees for increased responsibility and succession planning
  • Interviews select promote or reassign candidates for positions
  • Communicate disciplinary measures and enact minor and major disciplinary actions as appropriate
  • Provide formal and informal feedback
  • Hears and resolves employee complaints and grievances
  • Resolves conflicts or problems that may arise with employees and utilize alternative dispute resolution whenever possible
  • Direct work that impacts Veteran and employee experiences and engagement, and infuses Veteran's experiences, and employee engagement culture perspectives into key areas of the organization
  • In managing Veteran Experience and Employee Engagement operations, provide analysis and interpretation of multiple surveys; the Survey of Healthcare Experiences of Patients (SHEP), All Employee Survey (AES), Press-Ganey inpatient surveys, and industry-standard surveys such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, and proposes actions appropriate to alleviate or minimize risk to the impacted programs and the facility
  • Finds and implements ways to eliminate or reduce significant bottlenecks and barriers to meeting Veteran or employee needs promotes team building and improves business practices
  • Represent Executive Leadership of the Medical Center on issues within my purview at meetings, conferences, community events, Network initiatives, etc
  • Establishes and maintains good public relations with Medical Center staff, patients, the public, service and community organizations, VA officials, Veteran Service Organizations, other SES, Veteran Service organizations, and congressional liaisons
  • Supervisor: Robin Jackson, PHD (7067330188)
  • Okay to contact this Supervisor: Contact me first

Operations Research Analyst

Defense Health Agency - BUREAU of Medicine and Surgery
10.2019 - 05.2022
  • (BUMED) Company Overview: (This is a federal job.)
  • Serves as an Operations Research Analyst in the Healthcare Business and Administration Section of the Healthcare Operations Directorate of the BUREAU OF MEDICINE
  • Serve as a senior analyst responsible for applying a wide variety of management techniques supporting performance planning operations and readiness performance planning operations across all facets of Navy Medicine
  • Represent Navy Medicine in the Tri-Service Performance Planning and Readiness Performance Planning process and ensure that Navy Medicine's unique requirements are addressed in any multi-service solution
  • Work on various complex management issues related to health care delivery, resource and cost analysis, and policy analysis in support of performance and readiness requirements
  • Study systems, processes, and operations, access and analyze data, and create professional deliverables that help decision-makers identify the best course of action within the context of limited resources to develop solutions for implementation throughout Navy Medicine
  • Work with other analysts at BUMED, Regions, (and Navy Medicine Readiness & Training Commands/NMRTC) in the generation of analytical reports and studies using systems software to abstract data and generate information to support performance planning operations and readiness performance planning
  • Negotiates effectively with management to accept and implement recommendations, where the proposals involve substantial agency resources, require extensive changes in established procedures, or conflict with the desires of the organization studied
  • Plans organize and direct team study work, with input and support from other analysts and subject-matter specialists; assigns study segments to various participants; coordinates the group's efforts; consolidates findings into a completed report
  • Supervisor: Mary Jenkins (571.451.8148)
  • Okay to contact this Supervisor: Yes

Program Analyst

Defense Health Agency
06.2017 - 10.2019
  • Company Overview: (This is a federal job.)
  • Serves as Information Manager for Business Information Management in the Strategy, Planning, and Functional Integration (J5) Directorate
  • Manages Requirements Management processes, workgroups, and other activities and associated repositories, tools, and related requirements content for MHS systems that support the core areas of Business, Clinical, and Operational Medicine, including Tricare managed health care plans
  • Ensures that requirements activities represent both sustaining base and war fighter/readiness viewpoints
  • Oversees standardization and consistency of requirements to ensure traceability across the spectrum of health care IM/IT activities
  • Partners with the acquisition community to ensure that the requirements are correctly interpreted
  • Analyzes activities and develops approaches to support requirements development processes
  • Assesses functional requirements to ensure that they are comprehensive to share, rapidly move, and manage information between Federal, non-federal, and private organizations
  • Review programs and evaluate existing requirements consistent with the needs and mission of the organization.
  • Coordinates requirements and processes with subject matter experts and senior leadership internal to the organization
  • Evaluates the functional requirements proposals of the Army, Navy, and Air Force, supporting health care and the associated functions of enrollment, capitation, decision support, medical logistics, medical readiness, and resource management
  • Streamlines the MHS requirements process that standardizes documentation and eliminates duplicative efforts and redundancies
  • Supports corporate oversight of subordinate and matrixed organizations executing and/or impacting the MHS
  • Conducts quality reviews of the IM functional input into the MHS IM/IT Portfolio Repository and the Requirements Repository
  • Ensures that the repositories are structured to optimize efficiency and effectiveness and are aligned to support requirements management processes
  • Conduct quality reviews of the functional community input into the MHS IM/IT Portfolio Repository and the Requirements Repository.
  • Make recommendations to Chair of Portfolio Boards; Serves on numerous Defense Health Agency (DHA) Work Groups and Committees to ensure Military Health System integrated interests for MHS programs; Manages the process to clarify objectives with IM officials, Flag and Senior SES, leaders, and coordinates development of requirements management documentation among program managers to ensure the technical solutions created meet functional requirements and overall objectives.
  • Coordinates integration of functional expertise into business architecture product
  • Provides continual assessment of progress and recommendations to overcome obstacles to senior IM, Flag, and SES leaders
  • Analyze the complex and evolving MHS IM/IT Program, which supports DoD health care delivery to maximize the benefits of the DHA.
  • Conducts extensive coordination, achieves integration, and obtains consensus with multiple Departments and the private health care industry to accomplish the DoD mission
  • Assesses program impacts on multiple internal and external organizations, which results in the delineation of roles and major program responsibilities
  • Develops and monitors requirements management integration and configuration management plans and procedures
  • Coordinates with affected organizations to ensure achievement of strategic goals and objectives
  • Thoroughly researches and advises on impacts of new policy for funding, schedules, acquisition, integration, and interoperability
  • Provides and presents status reports and project progress reports orally and in written form
  • Works with officials across the MHS enterprise, other government agencies, and the managed care industry to ensure that technical solutions are developed, support end users' needs, and accomplish program objectives
  • Develop policy and procedures that affect/direct the Defense Health Agency’s (DHA) execution of a wide variety of healthcare business-related programs and provide DHA’s position while working in a Joint environment
  • Sets and revises priorities of portfolios/projects based on changing conditions or directives from higher echelons and effects necessary follow-ups with specific Portfolio Managers
  • Provides and presents status reports and project progress reports orally and in written form
  • Develop risk mitigation and contingency plans for all programs requiring requirements management support essential to accomplish the MHS mission
  • Supervisor: Dr
  • Alan Smith (7036816072)
  • Okay to contact this Supervisor: Contact me first

Management Analyst

Regional Health Command-Atlantic DoD
04.2015 - 06.2017
  • Company Overview: (This is a federal job.)
  • Served as Management Analyst in the Program, Analysis and Evaluation Directorate for Regional Health Command – Atlantic
  • Conducted studies of Regional Medical Command (RMC) health care delivery systems and support operations, including services provided in the direct health care system, either through contracts or agreements, and the managed care support contractor’s network
  • Performed analysis of health care delivery systems and support operations, responsible for the delivery of health care and medical readiness in support of the RMC, subordinate Medical Treatment Facilities (MTFs), and Army Health Care Clinics (AHC)
  • Subject Matter expert and consultant in data and program management, responsible for analysis, data maintenance, benefits advisory services, enrollment, budget, and direct health care provider contract oversight
  • Developed system-wide corrective action plans, policies, or procedures for application throughout the command
  • Performed continuous review of RMC performance and productivity
  • Determined feasibility of MTF-specific initiatives and programs requested by a business case analysis
  • Assessed the viability and level of efficiency relative to the value and importance of care to the RMC as a whole or to particular MTFs
  • Tracked and evaluated performance and reported progress and results through the Balanced Scorecard initiative as well as Performance Targets
  • Managed business plans based on current health program initiatives and the implementation of TRICARE as well as the impact of the business plans on the Health Affairs Prospective Payment System (PPS) reconciliation process
  • Reviewed and analyzed aspects of operation of clinical departments to determine feasibility of recapturing of TRICARE patients
  • Conducted/coordinated studies in conjunction with RHC-A Resources Management Division based on workload, utilization, costs, work methods, and procedures to determine the economic feasibility of proposals
  • Identified, analyzed, and documented issues, patterns, and trends affecting the staffing, scheduling, clinic organization, clinic operations, appointment utilization patterns, template management, and coding
  • Solved complex and unusual issues by conducting research and analysis as required to create a corrective action plan using reports, justifications, charts, graphs, and statistical and narrative data to justify findings and recommendations
  • Utilized automated systems such as SQL, QlikView, Essentris, AHLTA, CHCS, Microsoft Office, MS Access, MS Excel, MS Word, and MS PowerPoint
  • Developed and conducted training programs, staff assistance visits, and organizational inspection programs with the Medical Command and the region’s facilities
  • Assisted with successful strategic planning offsite involving internal staff and community leaders, resulting in a balanced scorecard and strategy map for the region, ensuring that goals and objectives nested with the Army Surgeon General’s goals and priorities
  • Directed and developed complex analysis of current and projected health care needs and sources of care to determine their effectiveness and developed alternatives to performing health care and cost efficiencies to be realized
  • Managed the Regional Medical Command’s business planning cycle based on goals established by the Commander and current health system initiatives
  • Developed and facilitated educational opportunities for staff
  • Worked with clinical departments and branch chiefs in the development of TRICARE Business Plans for each activity in the MTFs, coordinating with the hospital’s administrative division, manpower, space, budgeting, and developing strategies for mission accomplishment
  • Monitored business plan performance for the Medical Centers and guided the Commander and facility Executive Committee on performance
  • Implemented methods to eliminate or reduce significant bottlenecks and barriers to productivity
  • Adjusted priorities, prepared milestones, and set deadlines for the completion of work
  • Supervisor: LTC John Lee (5712315468)
  • Okay to contact this Supervisor: Yes

Administrative Officer

Department of Veteran Affairs
04.2014 - 04.2015
  • Company Overview: (This is a federal job)
  • Served as Administrative Officer for Ambulatory/Primary Care Services
  • Responsible for and directed day to day functions of the Primary Care clinics and operated as team leader for management of the delivery of primary care through the Patient Aligned Care team delivery model (PACT)
  • Planned work schedules and/or sequence of operations on a short-range or project-by-project basis in order to ensure an even flow of distribution of work, correct propriety, and suspense compliance
  • Revised work schedules as necessary to ensure effective operation during periods of increased activity, diminished availability of manpower, or when processing time requirements changed
  • Served as Contracting Officer Representative (COR) for the physician contract
  • Audit provider performance and certified work had been completed in accordance with terms of the contract to include an acceptable level of accuracy and authorized payment
  • Worked with Service Chiefs to re-align the pay for performance incentives of physicians to be related to organization’s performance indicators
  • Developed tracking tools to monitor and compare provider productivity to benchmarks and displayed and dashboard
  • Managed fund control points
  • Developed and monitored a system of internal controls to ensure that established VA guidelines were followed, and they related to vendor selection, the ordering process, and tracking of purchases and retention of records related to purchasing
  • Participated in strategic planning on an annual basis for the hospital and ensured strategic plans were implemented following the national Veteran Health Affairs goals and objectives, while making the best possible uses of all available resources
  • Developed and coordinated the internal review of the Service Unit departments to assure that all clinical and administrative activities were in compliance with requirements of appropriate accrediting organizations
  • Kept abreast of the rules and regulations in order to assist to sustain compliance with The Joint Commission, risk management, Health Insurance Portability and Accountability Act (HIPAA), and other legal and regulatory requirements
  • Anticipated staffing needs and initiated steps to begin recruitment and hiring process
  • Worked with Human Resources to develop accurate vacancy announcements and identify appropriate recruitment method to fill vacancies
  • Upon receipt of a certificate of candidates, determined interview process, notified applicants, and personally interviewed and made selections from the best qualified applicants within established time periods
  • Hired staff in accordance with the required timelines
  • Provided advice, counsel, and guidance to employees on work and administrative matters
  • Approved actions involving recruitment, selection, promotion, transfer, commendation, and discipline of subordinates
  • Interviewed and selected candidates for employment
  • Established purposeful performance plans with clear and measurable standards that stated the work that was to be done, and the level of performance necessary for retention
  • Conducted mid-year reviews within 30 days of midpoint of performance cycle; provided ongoing feedback and coaching and made appropriate use of probationary period to assess employee’s ability to perform
  • Communicated performance appraisals within 30 days of the end of the appraisal cycle
  • Ensured that the Durham VAMC Strategic Plan was communicated to each employee within the Service
  • Ensured that employees understood the elements of the plan that specifically applied to their job and/or team assignments
  • Participated in the development of the budget plans by presenting needs, estimates and justifications for outpatient activities and operated Primary Care clinics within defined budget
  • Monitored and adjusted the clinic budget to accommodate approved changes in programs, priorities, or needs, and provided monthly reports
  • Collected and analyzed clinic operating data, developed reports, and evaluated utilization, call patterns, scheduling, and physician practice patterns
  • Compiled, interpreted and communicated vital information to various audiences
  • Fostered an environment that enhanced employee’s morale, sense of pride in working for the VA, and appreciation for worth to the organization in order to increase productivity and retention
  • Established and maintained effective liaisons with service organizations, Regional Offices, Medical District Directors, VACO, school affiliations, and various other support personnel to enhance information necessary to carry out the required activities
  • Served as a representative to pertinent health related organizations, government and community groups in a manner, which promoted a positive image of Primary Care delivery and the VA
  • Represented Ambulatory Care Service at labor management meetings, provided information, and resolved conflicts and problems
  • Supervisor: Dr
  • Brian Hayes (9192860411)
  • Okay to contact this Supervisor: Yes

Administrative Officer

Department of Veteran Affairs
03.2013 - 04.2014
  • Company Overview: (This is a federal job.)
  • Serves as a Health System Specialist for Nursing Service at the Tennessee Valley Healthcare System
  • Assisted in the preparation of the annual evaluation of the Service quality management activities, including scope of service, objectives, and effectiveness (following guidance and regulations); and the annual management briefing identified findings of the Service activities which required educational intervention or additional training
  • Collaborated with health care professionals to ensure that appropriate actions were accomplished
  • Served as the Facility Chairman for the 2013 Combined Federal Campaign of Tennessee Valley, ensuring a successful campaign by executing several key educational events and by supporting local project officers
  • Coordinated quarterly environmental and safety inspections for the Service and submitted reports to the Tennessee Valley Health System Safety Officer
  • Also assisted the Service Hazard Communication Coordinator, maintained current MSDS files for the Service, maintained chemical inventory list, and coordinated hazard communication training to the staff with the Industrial Hygienist
  • Participated in the preparation and submission of the annual budget for the Service
  • Worked closely with Fiscal Service and staff in the Service who were responsible for fund control points, ensuring that budgets were prepared to support the services and procedures performed by the service to ensure continuity of care for patients
  • Worked closely with Logistics Service and Contracting Officials to review and assist with Service contract negotiations
  • Facilitated and assisted in the coordination of space needs to Facilities Management and the Space Committee, including long-term planning for future space needs
  • Coordinated moves within the Service to accommodate and support staff needs
  • Served on committees and task groups as requested
  • Provided support and input on a variety of issues and concerns
  • Functioned as a liaison for the Service at meetings/committees when the Associate director of nursing Service was unavailable
  • Attended Director’s Staff and Clinical Management Committee as a regular guest
  • Assisted in the evaluation of the overall planning activities of the Service about policies, plans, and objectives established by the Veterans Health Administration (VHA)
  • Collaborated with other services to resolve patient care issues that cross over service lines
  • Monitored performance measures that were specific to the Services (clinic wait times, etc.) and reported information to the Deputy
  • Ensured accountability and control of government and IT property
  • Ensured adherence to Information security policies by employees, contractors, and trainees
  • Ensured timely clearance processes, including termination of accounts per VHA requirements
  • Implemented innovative solutions to make organizational improvements ranging from incremental improvements to major shifts in direction or approach, as appropriate
  • Used VA-TAMMCS model for at least one process and systems improvement project to improve delivery of healthcare or services at the Service level
  • Supervisor: Penny Phelps (6158676000)
  • Okay to contact this Supervisor: Yes

Management Analyst

North Regional Medical Command DoD
08.2012 - 03.2013
  • Company Overview: (This is a federal job.)
  • Serves as Management Analyst in support of the Decision Support Group for the Northern Regional Medical Command (RMC), Assistant Chief of Staff-Resource Management (ACSRM)
  • Performed analysis of health care delivery systems and support operations, responsible for the delivery of health care and medical readiness in support of the Regional Medical Command (RMC), subordinate Medical Treatment Facilities (MTFs), and Army Health Care Clinics (AHC)
  • Expertise in obtaining, analyzing, and interpreting complex data sets from Military Health System (MHS) systems (CHCS, AHLTA, M2, CarePoint, etc.) and producing actionable information for clinical, departmental, directorate, and command use
  • Worked in partnership with MEDCOM, DoD, VA Office in developing and shaping the agreements program, interacted with VA management staff, and Veterans Integrated Service Network (VISN); responsible for monitoring and performing operational studies, collecting and analyzing data, tracking workload, and conducting analysis of existing and future federal healthcare resources sharing, joint initiatives, and other collaboration activities
  • Prepared Business planning guidance, training, and execution of MTF Business Plans
  • Conducted data validation, designed briefing templates, scheduled command briefings, prepared Regional Commander briefing to the MEDCOM Surgeon General and quarterly Business Plans performance reviews
  • Responsible for the Resource Management Division Internal Control Program (ICP), following GAO standards and AR 11-2
  • Developed long and short-range plans to ensure evaluation of high-risk areas, provide execution guidance, train, monitor, review, and report evaluations, and take corrective action
  • Established criteria to measure and forecast program impacts and future direction
  • Analyzed and assessed assigned programs to determine operational effectiveness, efficiencies, and productivity related to the performance of the Regional Medical Command or subordinate unit functions
  • Coordinated the Regional Medical Command (RMC) Balanced Scorecard (BSC) initiative by analyzing the strategy map, developing and monitoring the measures from individual MTFs for the RMC-wide BSC
  • Analyzed and reported workload trends, cost data, and comparison analysis using the EAS IV repository and the MEPRS Early Warning and Control System (MEWACS)
  • Performed technical analyses using a variety of enterprise and other accepted source systems that contained clinical, business, and data for research (for example: Composite Health Care System (CHCS), MHS Management Analysis and Reporting Tool (M2), Expense Assignment System (EAS), Template Analysis Tool, Patient Satisfaction Tools and CarePoint)
  • Performed Staff Assistance Visits (SAVs) and Organization Inspection programs (OIP) to identify deficiencies, develop alternatives, and implement corrective actions
  • Coordinated data requirements with regional MTFs to ensure uniformity and consistency in reporting and managing information for conducting performance and cost analysis
  • Reviewed RMC initiatives submitted through a BCA or any MTF-initiated Resource Sharing Agreement (RSA)
  • Ensured justification and recommendation were factual, complete, and consistent with appropriate regional guidance
  • Collaborated with military medical facilities within the region in the development of joint policies, procedures, systems, business analyses, and initiatives
  • Made appropriate recommendations to the Medical Treatment Facilities leadership
  • Directed business case analyses and participated in strategic planning to determine appropriate setting for product lines and services, either within or outside the direct care system
  • Supervisor: Margaret Rashid (5712315473)
  • Okay to contact this Supervisor: Yes

Chief of Managed Care Division

Fox Army Health Center
11.2011 - 08.2012
  • Company Overview: (This is a federal job.)
  • Served as the Chief, Managed Care Division for Fox Army Health Center
  • Supervised the Managed Care employees performing work which included specialty appointments and referrals; referral tracking; benefit advisor and healthcare finder services; TRICARE-on-Line maintenance; and claims and debt collection management.
  • Planned workload requirements and assigned work
  • Approved/disapproved leave
  • Make decisions on work problems or assist staff members in resolving work problems.
  • Recommended and/or approved personnel management actions such as promotions, reassignments, details, and employee recognition
  • Resolved employee grievances
  • Issued disciplinary measures, such as warnings and reprimands, and recommended other action in more serious cases
  • Established performance measures and evaluated performance concerning performance standards
  • I interviewed candidates for positions and made selections
  • Identified training requirements and either provided on-the-job training or initiated action to acquire external training
  • Implemented provisions of the Equal Employment Opportunity and Employee Management Relations Program
  • Served as TRICARE Program Manager
  • Coordinated with the TRICARE contractor and subcontractors, Lead Agent, MEDCOM, South Regional Medical Command for policy guidance and direction for formal integration and administration of TRICARE activities, such as access to care, and other business-related programs for Army Medicine
  • Responsible for oversight of Balanced Scorecard, Data Quality Management Control Program, Alternate Funding Initiatives, provider productivity and business metrics tracking, Managed Care Support Contract, and Tricare Service Center activities
  • Performed studies of healthcare delivery processes and outcomes and assisted in the development of metrics and new processes and techniques that efficiently and effectively measured and monitored mission requirements, identified deficiencies and improvements toward goals, and recommended changes.
  • Identified undesirable trends such as variations from internal and external cost/volume benchmarks, and comparative data, and other potential areas for improvement
  • Monitored utilization of services over a broad continuum of care by focusing on enrollment, primary care and specialty care demand, and referral processing
  • Worked with medical management and clinical operations to resolve issues with processes and access to effective quality healthcare
  • By comparing in-house costs versus purchased care costs for specific clinical procedures and/or services, determined the feasibility of bringing additional services to Fox Army Health Center.
  • Served as an advisor to the Executive Committee, Performance Improvement Council, and Data Quality Management Group in the development of the Strategic Planning Process for the US Army Medical Department Activity, Redstone Arsenal
  • Worked with department and branch chiefs in the development of Business Plans for each activity in the MTF, coordinating with the Division Chiefs on workforce, space, budgeting, and developing strategies for mission accomplishment and/or to improve health care business practices
  • Administered the Patient Representation Program
  • Processed patient cases related to clinic management and the community regarding problems experienced before, during, and after a patient’s visit to the medical treatment facility
  • Educated the patients on clinic functions, Department of Defense Health Services policies and regulation, and healthcare services available, and changed being instituted.
  • Developed plans to ensure a full range of services were provided for all beneficiaries
  • Identified opportunities for agreements with Veteran Affairs and medical universities for medical and non-medical services as needed; and maintained cooperative relationships with other entities such as the VA, regional University Hospitals and TRICARE designated Providers as applicable.
  • Identified clinical areas that would benefit from external agreements, such as resource sharing, resource support, VA/DoD Sharing or other initiatives
  • Served as custodian for the Management Control Program, Review and Analysis Program, Inter/Intra-Service Support Agreement Program, Memoranda of Agreements and Understanding, and DOD/VA Sharing Agreement Program
  • Developed contract position descriptions to define the scope of work for contract employees, ensuring contract stipulations comply with the Federal Acquisition Regulation
  • Ensured contractors complied with contract terms through surveillance procedures
  • Served as COR
  • Established and maintained good relations with various groups and organizations such as civilian hospitals, veterans’ facilities, medical schools, accrediting agencies, veterans’ associations, guard leadership, reserve leadership, and the community at large
  • Lead the TRICARE marketing efforts
  • Supervisor: Major Colleen Reichenberg (2569558888)
  • Okay to contact this Supervisor: Yes

Health System Specialist

Europe Regional Medical Command DoD
09.2010 - 10.2011
  • Company Overview: (This is a federal job)
  • Served as Health System Specialist for Europe Regional Medical Command Business Operations Division
  • Managed business plans based on goals established by the Chief, Business Operations, current health program initiatives, and the implementation of TRICARE
  • Determined reporting criteria for MTFs and monitored submission for compliance
  • Lead cross-functional teams and collaborated with organizations, clinical champions, and appropriate subject matter experts to identify opportunities for improvement and develop proposals and action plans for implementation
  • Lead and/or coordinated data collection design and methods, including ad hoc generation from a variety of DoD health information systems, on order to supply relevant, timely and accurate clinical and administrative data for a myriad of new, ongoing, and often changing projects
  • Developed automated products designed to communicate actionable, data-driven information to Command teams, clinic chiefs and providers with the assistance of programmers
  • Identified trends and patterns, problem areas and correlations, and developed alternative courses of action necessary to meet strategic plan objectives and goals with an emphasis on improving clinical product lines performance
  • Extracted, reviewed, evaluated, validated, and interpreted purchased care and MTF data from various health care systems such as TMA Reporting tools and purchased care web sites, Composite Health Care System (CHCS), Medical Expenses and Performance Reporting (MEPRS), Military Health System (MHS) M2, and various Managed Care Support (MCS) contractor databases
  • Collaborated with Programmers to develop new databases for Europe Regional Medical Command based on analysis of current databases and applications in order to meet user requirements; improve data collection and management; reduce duplication of effort; and ensure optimum use of automated systems
  • Obtained and reviewed data relative to patient care, administration, and staff to make recommendations to improve operations and identify actual or potential quality problems
  • Fostered and delivered innovation, forward thinking, creativity and collaboration when identifying, sharing and implementing best practices within the HQ and throughout the region
  • Improved the MTFs financial position via the oversight of MTF Performance Plans, Provider availability and productivity
  • Generated and monitored monthly statistics from automated systems to track and trend clinical services workload output, i.e., visits, relative value units (RVUs) and relative weighted procedures (RWPs)
  • Prepared Excel, PowerPoint, and/or Database presentations to clearly, concisely and effectively express information contained in oral and written responses
  • Developed analytical products to assist regional facilities in determining challenge areas under the Performance Based Adjustment Model (PBAM)
  • Utilized data systems and sources for in-depth analysis identifying specific activities that would improve revenue generation
  • Served as the interface between MEDCOM and regional medical facilities, interpreting policy and methodologies, as well as developing and proposing alternative methodologies to higher headquarters
  • Assisted with the production of monthly and/or quarterly performance reviews, including the Commander’s Review and Analysis
  • Made recommendations on the content, format, and forum for review
  • Analyzed information to make quantitative and qualitative evaluations for the preparation of narrative and statistical reports of findings
  • Developed and submitted monthly, quarterly, and ad hoc healthcare metrics reports
  • Reviewed and analyzed aspects of operation of clinical departments to determine feasibility of recapture of CHAMPUS patients
  • Supervisor: Maggie Smith (00 49 0 6371 9464 6269)
  • Okay to contact this Supervisor: Yes

Program Analyst

General Leonard Wood Army Community Hospital DoD
09.2006 - 08.2010
  • Company Overview: (This is a federal job.)
  • Served as Program Analyst with responsibilities to analyze and evaluate the effectiveness and efficiency of General Leonard Wood Army Community Hospital programs and functions
  • Participated in analytical studies to identify existing or potential problems, analyzed industry-related initiatives and in-house clinical programs for potential improvements, and collected, collated, and presented statistical data from a wide variety of sources to substantiate findings and recommendations
  • Performed independent studies and analyses of clinical programs to ensure programs were operating within the parameters established by higher headquarters and local directives
  • Provided consultative assistance to subject matter experts in various clinical and administrative activities regarding the most effective and efficient methods of data collection, analysis, and presentation
  • Identified significant trends in workload and other data, identified patterns, investigated variances, identified causal relationships among various data elements, and notified senior analysts and functional activity personnel of significant deviations from expected results
  • Performed complex, in-depth analyses of healthcare delivery financial and clinical outcomes, including inpatient and outpatient utilization rates, clinic and provider profiling, and productivity effectiveness, and developed and maintained a valid, timely system of data sets and reporting methods
  • Developed a variety of reporting methods and coordinated the development of ongoing trend analyses and graphic depiction of statistically analyzed data and information sets pertinent to developed measures
  • Responded to information requests from functional areas within the hospital and higher headquarters covering a wide variety of subjects, requiring knowledge of medical treatment facility missions and functions, clinical operations, data accuracy, and data sources
  • Provided user training and ongoing assistance to MEDDAC personnel for DMHRSi New User Training, Timekeeper Specialist Training, LCA Training, and Site System Administration Training
  • Communicated orally and in writing to brief physicians, technicians, and staff on medical record procedures and practices to ensure accuracy, completeness, and storage of medical records
  • Served as a Certified Ambulatory Data Coder, coding Outpatient Treatment Records (OTR), Ambulatory Procedure Visits (APV), Observations (OBS), Ambulatory Data Module Encounters (ADMs), and Industry Based Workload Alignment (IBWA) encounters through analysis of medical record data
  • Served as Coding Coach
  • Performed in-depth audits of provider encounters and developed detailed training programs addressing individual needs of providers as well as clinics by specialty
  • Responsible for analyzing the consistency of electronic medical records involving a wide range of diseases and medical procedures, ensuring that each medical record contained appropriate documentation to support the principal diagnosis and procedures
  • Contacted appropriate medical staff members to rectify inconsistencies, deficiencies, and discrepancies in medical documentation
  • Coded disease and injury diagnoses, acuity of care, and procedures in a wide range of ambulatory settings and specialties
  • Contacted appropriate medical staff members to rectify inconsistencies, deficiencies, and discrepancies in medical documentation
  • Made site assistance visits to Clinics to evaluate their coding and documentation needs
  • Performed quality improvement activities in support of institution-wide medical documentation initiatives
  • Actively worked with medical center staff to prevent billing denials, fraud and to optimize authorized reimbursements
  • Provided guidance and on-the-job training to lower grade staff and military personnel assisting with coding efforts
  • Ensured compliance with regulatory and third-party insurance requirements in utilizing the ICD-9-CM, CPT, and HCPCS coding books
  • Supervisor: Major Robert Sharpes (5735960035)
  • Okay to contact this Supervisor: Yes

Education

Doctorate degree - Healthcare Administration

Virginia University of Lynchburg
Lynchburg, VA
12.2021

Master's degree - Healthcare Administration

Grantham University
Lenexa, KS
02.2016

Bachelor's degree - Accounting

Troy University
Dothan, AL
06.1999

Skills

  • Customer relations
  • Operations management
  • Staff development
  • Employee engagement
  • Teamwork and collaboration
  • Conflict resolution
  • Business planning
  • Financial management

Timeline

Financial & Performance Management Supervisor

Pension Benefit Guaranty Corporation
07.2023 - Current

Chief, Veteran Experience and Employee Engagement Services

Veteran Healthcare Administration
05.2022 - 07.2023

Operations Research Analyst

Defense Health Agency - BUREAU of Medicine and Surgery
10.2019 - 05.2022

Program Analyst

Defense Health Agency
06.2017 - 10.2019

Management Analyst

Regional Health Command-Atlantic DoD
04.2015 - 06.2017

Administrative Officer

Department of Veteran Affairs
04.2014 - 04.2015

Administrative Officer

Department of Veteran Affairs
03.2013 - 04.2014

Management Analyst

North Regional Medical Command DoD
08.2012 - 03.2013

Chief of Managed Care Division

Fox Army Health Center
11.2011 - 08.2012

Health System Specialist

Europe Regional Medical Command DoD
09.2010 - 10.2011

Program Analyst

General Leonard Wood Army Community Hospital DoD
09.2006 - 08.2010

Master's degree - Healthcare Administration

Grantham University

Bachelor's degree - Accounting

Troy University

Doctorate degree - Healthcare Administration

Virginia University of Lynchburg

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ERIC DONNELL BRYANT