Ericka Fernandez
Virginia Beach
Summary
Dynamic Front-of-House Manager with a proven track record at Caypso Bar and Grill, excelling in customer service training and staff supervision. Expert in inventory management, I developed innovative drink menus that boosted customer engagement and satisfaction. Committed to enhancing guest experiences while maintaining high operational standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Font of House Manager
Caypso Bar and Grill
03.2024 - 04.2025
- Assisted in managing daily front-of-house operations, ensuring smooth service flow.
- Supported staff training on customer service standards and operational procedures.
- Coordinated seating arrangements to optimize guest experience and minimize wait times.
- Monitored cleanliness and organization of dining areas to maintain high standards.
Lead Bartender/Store Closer
AJ Gators Sports Bar
03.2023 - 10.2024
- Supervised bar operations, ensuring high standards of service and customer satisfaction.
- Mentored junior bartenders, enhancing team performance and skill development.
- Developed innovative drink menus, increasing customer engagement and repeat business.
- Managed inventory levels, reducing waste through efficient stock control practices.
Lead Bartender
Miami Heat
05.2013 - 09.2022
- Oversaw bar operations during high-volume events, ensuring exceptional customer service and efficient workflow.
- Trained and mentored junior bartenders on mixology techniques and customer engagement strategies.
- Developed innovative cocktail menus that enhanced guest experience and improved sales revenue.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Bar Manager
Stiltsville Fish Bar
10.2019 - 04.2021
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented seasonal cocktail menus to enhance customer experience.
- Trained and mentored staff on mixology techniques and customer service standards.
- Managed inventory levels, optimizing supplier relationships for cost efficiency.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VAAssociate of Science - Hospital Administration
Tidewater Community College
Norfolk, Virginia, VA05-2004
Skills
- Front-of-house operations
- Customer service training
- Staff supervision
- Inventory management
Accomplishments
Cocktail of the month on National Bacon Day September 2014
Miami Brunch Specialist
Best Bloody Mary October 2014
Fall Cocktail of the Month October 2014
Food Network: Best Bloody Mary of America runner up Summer 2014
Seed Wine Food Festival
Best Mixology Competition
3rd place overall "Best New Mixologist"
Food Network " Best New Restaurants in America"
2nd place for Best New Featured Mixologist in Miami 2015
Certification
Food and Service
POS certified
Aloha Certified
Declining Budget Certified
Food Preparation Training
Alcohol Handling Training
Miami New Times Featured Cocktail of the month
This was a detailed cocktail that was fall oriented to show people in warm temperatures to enjoy the holidays.
I had two cocktails that was pumpkin latte inspired. The first one i did was a pumpkin coffee iced with a shot of bourbon and a bourbon infused homemade whipped cream. I then topped it with " peppitas" which is toasted
pumpkin seed and caramel.
The second was a root beer float but with baileys and rum. The ice cream I also made with rum and condense milk.
Languages
English
Timeline
Font of House Manager
Caypso Bar and Grill
03.2024 - 04.2025
Lead Bartender/Store Closer
AJ Gators Sports Bar
03.2023 - 10.2024
Bar Manager
Stiltsville Fish Bar
10.2019 - 04.2021
Lead Bartender
Miami Heat
05.2013 - 09.2022
High School Diploma -
Tallwood High School
Associate of Science - Hospital Administration
Tidewater Community College