ERICKA MICHELLE RICHBURG
Chesapeake
Summary
Versatile financial and administrative expert with extensive experience managing accounts receivable in dynamic environments. Efficiently processes payments and resolves billing discrepancies while ensuring compliance with regulations. Adept at utilizing financial systems and delivering exceptional customer service to a diverse audience.
Overview
2
2
years of professional experience
Work History
Accounts Receivable Specialist
Norfolk State University
Norfolk
04.2024 - Current
- Managed and reconciled student financial accounts in high-volume public university, ensuring accuracy and compliance.
- Process tuition payments, refunds, adjustments, waivers, and account corrections with strict accuracy and timeliness.
- Research, analyze, and resolve billing discrepancies and account variances.
- Provided financial explanations to students, parents, faculty, and administrative departments, enhancing understanding of account statuses.
- Ensure compliance with institutional policies and federal regulations, including FERPA guidelines.
- Generated financial reports and supported internal audit processes, contributing to transparent financial operations.
- Safeguard confidential financial and personally identifiable information (PII).
- Utilize Microsoft Excel and financial management systems to track and reconcile account activity.
Customer Service Center Generalist
Virginia Department of Motor Vehicles
Norfolk
12.2023 - 04.2024
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced, state-regulated environment.
- Processed driver licensing, vehicle registration, titling, and tax collection transactions in accordance with the Motor Vehicle Code of Virginia.
- Collected state taxes and fees, balancing daily transactions to ensure accurate financial reconciliation.
- Interpreted and applied DMV regulations, ensuring compliance with the Privacy Protection Act and Freedom of Information Act.
- Conducted driver road testing and determined licensing eligibility and restrictions.
- Handled sensitive personal and financial data with strict confidentiality.
Education
Some College (No Degree) - Healthcare Service Management
Norfolk State University
Norfolk, VA04-2026
Skills
- Accounts Receivable Management
- Accounts receivable
- Payment Processing
- Invoicing proficiency
- Invoice processing
- Invoice preparation
- Statement preparation
- Collections
- Credit and collections
- Payment Resolution
- Account reconciliation
- Financial Record Reconciliation
- Data management
- Data Analysis
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Audit Support
- Regulatory Compliance
- Commercial Funds Management
- Account resolution
- Records management
- Attention to detail
- Customer service
- Data entry
- Credit and collections
- Data Analysis
Timeline
Accounts Receivable Specialist
Norfolk State University
04.2024 - Current
Customer Service Center Generalist
Virginia Department of Motor Vehicles
12.2023 - 04.2024
Some College (No Degree) - Healthcare Service Management
Norfolk State University