Ericka Morris
Woodbridge
Summary
Experienced with strategic planning, operational management, and team leadership. Utilizes effective communication and decision-making skills to drive organizational success. Track record of fostering innovation and improving operational processes.
Overview
21
21
years of professional experience
Work History
President
All Around Gymnastics Association
07.2020 - 06.2023
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated operational performance, forecasts and strategies to members.
Preschool Teacher's Assistant
Cloverdale School
08.2013 - 06.2015
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Supervised children during in-classroom activities and on playground.
- Organized snack time.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Housing Specialist
GMH Military Housing
01.2004 - 06.2005
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents to answer questions, address concerns and clarify policies and procedures.
- Maintained database of housing resources.
- Conducted inspections during move in and move out
- Provided customer service support for any disputes or complaints
Management Assistant
Enterprise Rent-A-Car
07.2002 - 12.2003
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Marketed rental services and benefits to local businesses.
- Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
- Facilitated onboarding process for new hires, ensuring smooth transition and integration into company culture.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
Case Manager Coordinator
Southeastern Area Council on Aging
06.2002 - 07.2003
- Led quality improvement initiatives that increased program effectiveness without compromising client-centered care principles.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Provided regular visits to homes and schools to evaluate child safety and quality of care.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Established strong community partnerships to broaden available resources for clients and their families.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Participated in community resource fairs and community events to deliver information about the agency's services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Bachelor of Science - Human Services
Troy University
Troy, AL 05.2001 -
Skills
Business planning
Project management
Strategic visioning
Event planning
Decision-making
Organizational leadership
Cost control
Customer service
Problem-solving
Active listening
Complaint resolution
Client relationships
Timeline
President
All Around Gymnastics Association
07.2020 - 06.2023
Preschool Teacher's Assistant
Cloverdale School
08.2013 - 06.2015
Housing Specialist
GMH Military Housing
01.2004 - 06.2005
Management Assistant
Enterprise Rent-A-Car
07.2002 - 12.2003
Case Manager Coordinator
Southeastern Area Council on Aging
06.2002 - 07.2003
Bachelor of Science - Human Services
Troy University
05.2001 -
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