Ericka Morris
Woodbridge
Summary
Experienced with strategic planning, operational management, and team leadership. Utilizes effective communication and decision-making skills to drive organizational success. Track record of fostering innovation and improving operational processes.
Overview
21
21
years of professional experience
Work History
President
All Around Gymnastics Association
Dumfries, VA
07.2020 - 06.2023
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated operational performance, forecasts and strategies to members.
Preschool Teacher's Assistant
Cloverdale School
Woodbridge, VA
08.2013 - 06.2015
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Supervised children during in-classroom activities and on playground.
- Organized snack time.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Housing Specialist
GMH Military Housing
Newport News, VA
01.2004 - 06.2005
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents to answer questions, address concerns and clarify policies and procedures.
- Maintained database of housing resources.
- Conducted inspections during move in and move out
- Provided customer service support for any disputes or complaints
Management Assistant
Enterprise Rent-A-Car
Newport News, VA
07.2002 - 12.2003
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Marketed rental services and benefits to local businesses.
- Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
- Facilitated onboarding process for new hires, ensuring smooth transition and integration into company culture.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
Case Manager Coordinator
Southeastern Area Council on Aging
Dothan, AL
06.2002 - 07.2003
- Led quality improvement initiatives that increased program effectiveness without compromising client-centered care principles.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Provided regular visits to homes and schools to evaluate child safety and quality of care.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Established strong community partnerships to broaden available resources for clients and their families.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Participated in community resource fairs and community events to deliver information about the agency's services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Bachelor of Science - Human Services
Troy University
Troy, AL 05.2001 -
Skills
Business planning
Project management
Strategic visioning
Event planning
Decision-making
Organizational leadership
Cost control
Customer service
Problem-solving
Active listening
Complaint resolution
Client relationships
Timeline
President
All Around Gymnastics Association
07.2020 - 06.2023
Preschool Teacher's Assistant
Cloverdale School
08.2013 - 06.2015
Housing Specialist
GMH Military Housing
01.2004 - 06.2005
Management Assistant
Enterprise Rent-A-Car
07.2002 - 12.2003
Case Manager Coordinator
Southeastern Area Council on Aging
06.2002 - 07.2003
Bachelor of Science - Human Services
Troy University
05.2001 -