Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Newsome

Suffolk

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Royal Farms
Suffolk
05.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Fulfilling orders
  • Cashier
  • Equipment Operation
  • Food Prep
  • Cooking Techniques

Fulfillment Associate

Amazon
Suffolk
01.2023 - 01.2024
  • Verified orders for accuracy and completeness, ensuring all necessary components were included

Cleaner

Shoreline OBX
05.2019 - 09.2019
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.
  • Maintaining a clean and sanitary kitchen area.
  • Making beds and changing linens.
  • Washing windows.
  • Vacuuming and cleaning carpets and rugs.
  • Sweeping vacuuming, polishing, and mopping hard floors.
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
  • Cleaning mirrors and other glass surfaces.
  • Emptying trash receptacles and disposing of waste.

Freight Handler

Walmart Distribution
09.2018 - 05.2019
  • Handles and processes freight in a safe and correct manner through the facility to the Stores.
  • Loads, unloads, orderfills, packs, and/or processes freight in an accurate and timely manner.
  • Uses freight handling equipment in a safe and correct manner.
  • Maintains a clean work environment to ensure safety and compliance.

Packer/Mover

Kloke Group
05.2013 - 10.2016
  • Pack and Prepare Items.
  • At the destination, movers help prepare and pack customers' items to prevent damage during transit.
  • Load and Unload Items.
  • Take Inventory.
  • Handle Customer Requests.
  • Perform Cleaning and Maintenance Tasks.

Education

High School Diploma -

Heritage High School
06.2004

Skills

  • Customer service
  • Order fulfillment
  • Cash handling
  • Equipment operation
  • Food preparation
  • Inventory management
  • Relationship building
  • Process improvement
  • Effective communication
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Conflict resolution
  • Safety compliance
  • Recordkeeping strengths
  • Quality assurance controls
  • Product education
  • Complaint resolution
  • Assertiveness
  • Money handling
  • Credit adjustments
  • Multitasking and organization

Timeline

Customer Service Representative

Royal Farms
05.2024 - Current

Fulfillment Associate

Amazon
01.2023 - 01.2024

Cleaner

Shoreline OBX
05.2019 - 09.2019

Freight Handler

Walmart Distribution
09.2018 - 05.2019

Packer/Mover

Kloke Group
05.2013 - 10.2016

High School Diploma -

Heritage High School
Ericka Newsome