Erick Janelle Muscat
Hopewell
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Virginia Pediatrics
06.2025 - Current
- Managed appointment scheduling and confirmed visits to optimize office efficiency.
- Assisted with insurance verification processes, improving patient check-in accuracy.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed patient check-ins and scheduling to enhance clinic workflow.
- Coordinated communication between patients and medical staff for efficient service delivery.
- Processed patient information and insurance claims using electronic health record systems.
Secretary Sports Club Council - Work Study
Radford University Student and Wellness Center
05.2024 - 06.2025
- Developed agendas and prepared materials for meetings to streamline discussions.
- Established an atmosphere of inclusivity respect within the organization led to increased member satisfaction and a strong sense of community.
- Assisted in budget development and financial oversight, contributing to the club''s fiscal responsibility.
- Facilitated effective communication between board members, committees, and general members through clear documentation and timely correspondence.
- Managed club events and functions, ensuring seamless coordination and execution.
President of Tennis Club
Radford University
01.2022 - 05.2025
- Fostered partnerships with community organizations to promote university outreach and service learning.
- Led the university Tennis Club and supervised all club operations.
- Organized practices, matches, and competitive events for members.
- Coordinated communication between players, officers, and university staff.
- Recruited members, planned club activities, and represented the team at campus events.
Education
Bachelor of Science - Psychology
Radford University
Radford, VA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Telephone etiquette
Certification
Narcan (Naloxone) certification
Timeline
Front Desk Receptionist
Virginia Pediatrics
06.2025 - Current
Secretary Sports Club Council - Work Study
Radford University Student and Wellness Center
05.2024 - 06.2025
President of Tennis Club
Radford University
01.2022 - 05.2025
Bachelor of Science - Psychology
Radford University