Eric V. Carter

Facilitated and assisted in the training initiative for the newly upgraded technology processes to replace the enterprise wide UniFirst Corporation Business System. Gained valued knowledge of various business operations and processes across the areas of Service, Production, Sales and Office Administration. Facilitated classroom training classes for team partners on multiple UBS applications and processes for over 15+ locations in several regions across UniFirst Corporation(USA).

• Documented specialized data and requirements to address business demands.
• Certified in the Service department and Production areas of UniFirst Business Solutions to prepare for Implementation of ordering and billing system companywide.
• Prepared training materials and configured handheld technological devices for training classes.
• Facilitated training classes on-site for team partners on uses of new technological system and electronic devices.
• Assisted in gathering data and conducting research to be used for executive level reporting.
• Mentored new team partners during training sessions and deployments to ensure success and completion of team partners being certified on the CRM technological systems.
• Communicated with location managers to prepare for deployment go-live weeks prior to UBS team arrival onsite to implement the new billing, tracking, and ordering system for uniforms and facility services.
• Trained new and existing employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Suggested solutions to developing problems during project so that correct modifications could be made.

• Completed and Certified in the UniFirst Corporate Management Trainee Program Initiative
• Acted with integrity, honesty and knowledge to promote culture of company
• Gained knowledge of company policies, protocols and processes
• Participated in disciplinary hearings to learn about conflict resolution in workplace
• Communicated to other team members of areas to improve workflow in Service and Production areas on location
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
• Assisted with onboarding of new employees by providing training and development resources.

• Set 10-15 appointments per week for Sales and Hiring managers
• Answered product and service questions, suggesting other offerings to attract potential customers
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Completed physical inventory counts each month
• Implemented systems for tracking and managing stock levels with accuracy and precision
• Created reports 5 days per week detailing inventory costs, deliveries, and usage
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Ensured delivery of outgoing parcels and shipments
• Assisted with tracking office supplies from home location to internal and external customers
• Responsible for cost efficient ways of transportation and shipping methods to distribute supplies

United States Air Force (Veteran)

• Served three tours of duty overseas, Post 9/11 (Operation Enduring Freedom)
• Honorably Discharged Veteran
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
• Documented and organized security information accurately and efficiently
• Built excellent rapport and working relationship with community to build trust and improve upon communication
• Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
• Led a team of enlisted airmen in developing strategic plans to meet operational objectives while deployed during 9/11 war conflict overseas in the Middle East.