Erika Castro Hernandez
Triangle
Summary
Results-driven senior technology consultant with 8 years of experience in IT project management, cybersecurity, and technical documentation in high-security federal environments. Skilled in enhancing operational efficiency, optimizing resource access, and aligning cross-agency initiatives with strategic objectives. Known for cultivating strong stakeholder relationships and fostering innovation through data-driven process improvements.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Technical Writer
LIA LLC
06.2025 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
Senior Technology Consultant
Department of Defense, Zachary Piper Solutions
06.2022 - 07.2024
- Led end-to-end project delivery for DoD IT initiatives, ensuring scope, timeline, and budget alignment
- Created and managed a centralized technical documentation repository, improving resource accessibility
- Coordinated with engineers to produce accurate documentation for ATO approvals
- Delivered presentations that enhanced communication and alignment across departments
- Analyzed user needs and tailored documentation for usability and effectiveness
- Collaborated with stakeholders to define project scope, goals, deliverables, resources required, budget constraints, timelines, risks mitigation strategies while ensuring successful execution from start to finish.
- Served as a trusted advisor for senior leadership on technological advancements and trends, contributing to the organization''s long-term success through informed decision making.
Junior Project Manager
Department of Defense, Zachary Piper Solutions
04.2020 - 06.2022
- Developed SharePoint sites and resolved complex Jira issues as client Account Manager
- Identified risks and created mitigation plans, reducing project delays
- Standardized project workflows, improving clarity and accountability
- Supported SOP development and collaborated across teams for improved documentation
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
Mid-Level IT Specialist
Department of Justice, Insight Global
01.2020 - 04.2020
- Provided IT support and resolved system issues, increasing user satisfaction
- Improved project communication through clear reporting and deliverable tracking
- Spearheaded IT system assessments that enhanced operational reliability
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Administrator Specialist
Department of Justice, Laredo Technical Services
04.2019 - 01.2020
- Conducted risk data cleanup and closed POA&Ms, improving cybersecurity readiness
- Collaborated on ISSO documentation in compliance with NIST SP 800-53A
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Security Professional
New Age Protection, Inc.
Armed Security Guard
Securitas USA
Customer Service Sales Rep
State Farm
Corporate Manager
AND Express LLC
Education
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
Hyattsville, MD05-2026
Skills
- Lifecycle project coordination
- Risk assessment
- Technical writing expertise
- Strategic planning
- Process optimization
- Cybersecurity support
- Business development
- CRM software proficiency
- SharePoint expertise
- Jira project management
- ServiceNow and Remedy integration experience
- CompTIA Securityx certification
- CompTIA Security certification
- Proficient in MS Office
- Secure coding practices
Certification
- CompTIA SecurityX (Expires Nov 2026)
- CompTIA Security+
Clearance & Languages
Active TS Clearance
English (Highly Proficient)
Spanish (Native)
Timeline
Technical Writer
LIA LLC
06.2025 - Current
Senior Technology Consultant
Department of Defense, Zachary Piper Solutions
06.2022 - 07.2024
Junior Project Manager
Department of Defense, Zachary Piper Solutions
04.2020 - 06.2022
Mid-Level IT Specialist
Department of Justice, Insight Global
01.2020 - 04.2020
Administrator Specialist
Department of Justice, Laredo Technical Services
04.2019 - 01.2020
Armed Security Guard
Securitas USA
Customer Service Sales Rep
State Farm
Corporate Manager
AND Express LLC
Security Professional
New Age Protection, Inc.
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
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