Erika Cortes
Weyers Cave
Summary
Adaptable and detail-focused individual with aptitude for working in fast-paced environments. Possesses foundational knowledge of commercial insurance policies and demonstrates proficiency in data entry and customer service. Capable of effectively managing policy documentation and ensuring timely processing to support business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Lines Processor
Ld&b Insurance Agency
06.2023 - Current
- Facilitated smooth policy issuance by thoroughly analyzing applications for completeness, verifying policy accuracy when entering to our system.
- Maintained high-quality data entry standards, resulting in fewer errors and increased efficiency within the department.
- Systems I worked with are Applied Epic System, DSPRO, various carrier websites.
- Worked closely with account managers to provide errors from carriers or from our downloading/non downloading system.
- Identified opportunities for process improvement within the department, leading initiatives that resulted in enhanced operational efficiency.
Retail Merchandiser (part time)
Shenandoah Growers Inc/Soli Organic
01.2023 - 06.2023
- Record the specs of our plants, temperature, and rate the product.
- Communicate with produce managers on how our product is looking and advising on how to handle and care for our product once the consumers are able to take them from their shelves.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Customer Service Representative/Manager
Shenandoah Growers Inc/Soli Organic
10.2018 - 06.2023
- Improved my computer skills with Microsoft, accounting, and working under pressure.
- I started out with excel data entry for about 3 ½ years before transitioning to a new software.
- I gained a lot of computer skills throughout the year which helped me with day-to-day tasks.
- I developed the skills of linking formulas in spreadsheets, handling a system where the company holds most of all its information that is needed for sales, accounting, transportation, and operations.
- I would assist with invoicing customers, making sure their invoices are sent in a timely manner, and making sure all the information is correct.
- Developed relationships with buyers, operation teammates, and transportation teammates by working side by side with them every day.
Inbound/Outbound Specialist and Inventory Control Specialist
Shenandoah Growers Inc/Soli Organic
05.2021 - 07.2021
- Had the opportunity to work with our production team and learn how we ship and receive
- Within this short time I did learn how to identify each role of everyone
- Whether it is building our orders, documenting what we're sending, and doing inventory of the product that needs to come in
- Organizing and planning was a big task and skill I developed
- As I moved around our bio farm I noticed it has an up and going work environment
- I had created plans and goals for the new role they wanted me to take but in the short amount of time filling in that role
Education
No Degree - Leadership With MBTI Certificate
Blue Ridge Community College
Weyers Cave, VABusiness Management-Marketing
Blue Ridge Community College
Weyers Cave, VA05-2025
Advanced Diploma -
Turner Ashby High School
Bridgewater, VA06.2016
Skills
- Bilingual
- Adaptability
- Leadership
- Problem Solver
- Creativity
- Quality control
- Dependability
- Good Multitasker
- Planning
- Organized
- Loss control
- Data entry proficiency
- Customer relations
Accomplishments
- Collaborated with team of IT, Operations, Sales, and Accounting in the development of Sprouts, which was a system created to use for purchase orders and invoices with minimize duplicate work with excel spreadsheets.
Certification
- Leadership With MBTI
- Lift Truck Safety, 2024
Languages
Spanish
Professional Working
Interests
- Music
- Volunteering
- Enjoy creating and following travel blogs and vlogs
- Documenting and sharing travel experiences
- Playing Sports
- Volunteer Work
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Commercial Lines Processor
Ld&b Insurance Agency
06.2023 - Current
Retail Merchandiser (part time)
Shenandoah Growers Inc/Soli Organic
01.2023 - 06.2023
Inbound/Outbound Specialist and Inventory Control Specialist
Shenandoah Growers Inc/Soli Organic
05.2021 - 07.2021
Customer Service Representative/Manager
Shenandoah Growers Inc/Soli Organic
10.2018 - 06.2023
Advanced Diploma -
Turner Ashby High School
- Leadership With MBTI
- Lift Truck Safety, 2024
No Degree - Leadership With MBTI Certificate
Blue Ridge Community College
Business Management-Marketing
Blue Ridge Community College
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