Erika Lacy
Partlow
Summary
Resourceful professional with extensive experience in emergency dispatch, park operations, and agricultural labor. Strong capabilities in crisis communication, customer service, and teamwork, ensuring safety and operational efficiency across diverse environments. Adept at problem-solving and maintaining composure under pressure, contributing to successful outcomes in high-stress situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservoir Attendant
Spotsylvania Parks & Recreation
Spotsylvania
03.2026 - Current
- Assisted with daily park operations and maintenance tasks.
- Provided exceptional customer service to park visitors and guests.
- Monitored safety protocols and ensured compliance throughout the facility.
- Maintained cleanliness of park facilities and amenities consistently.
- Educated visitors on park rules, regulations, and available programs.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Reported incidents of damage or loss to supervisor for immediate remediation.
Farm Laborer
Mark Woerner
Spotsylvania
11.2025 - Current
- Operated farm equipment for planting and harvesting crops.
- Assisted in loading and unloading farm supplies and equipment.
- Managed daily feeding and care of cattle across expansive pastures.
- Operated and maintained farm machinery for efficient livestock management.
- Collaborated with team members to ensure smooth daily farm operations.
- Supported safety protocols for handling livestock and operating equipment.
- Administer vaccinations and medications to sick or injured animals according to veterinarian instructions.
911 Dispatcher
Spotsylvania Sheriff's Office
09.2023 - 11.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assisted callers in crisis situations with calm guidance.
Backwaiter
Fredericksburg Country Club
03.2023 - 09.2023
- Promoted a positive team atmosphere by eagerly helping fellow staff members when needed during high-volume periods.
- Assisted in improving overall guest experience by responding promptly and courteously to special requests or dietary restrictions.
- Played an essential role in restaurant events by providing exceptional support during banquets or private parties.
- Supported restaurant operations by assisting with inventory management, stocking supplies, and maintaining clean storage areas.
Farmhand
The Lodge at Moss Neck
10.2019 - 03.2023
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals and cleaning pens to ensure animal health and welfare.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Service Writer
Greenline Service Corp.
07.2021 - 12.2022
- Boosted repeat business through exceptional customer service and proactive follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Minimized customer wait times by efficiently managing appointment schedules and coordinating with technicians.
- Supported inventory management, maintaining optimal stock levels for parts department.
Education
High School Diploma -
Penn Foster High School
11-2018
Skills
- Machinery operation
- Equipment repair and maintenance
- Physical stamina
- Customer service
- Team collaboration
- Crisis communication
- Critical thinking
- Active listening
- Adaptive thinking
- Time management
- Computer proficiency
- Dependable and hardworking
- Works well under pressure
Certification
- Emergency Medical Dispatch, Emergency Fire Dispatch, CPR/First Aid, Emergency Police Dispatch
Timeline
Reservoir Attendant
Spotsylvania Parks & Recreation
03.2026 - Current
Farm Laborer
Mark Woerner
11.2025 - Current
911 Dispatcher
Spotsylvania Sheriff's Office
09.2023 - 11.2025
Backwaiter
Fredericksburg Country Club
03.2023 - 09.2023
Service Writer
Greenline Service Corp.
07.2021 - 12.2022
Farmhand
The Lodge at Moss Neck
10.2019 - 03.2023
High School Diploma -
Penn Foster High School