Erika Paniagua
Chesapeake
Summary
Achieved timely project delivery through adept management of competing priorities.
Optimized workflows by addressing challenges proactively and enhancing team dynamics.
Drove continuous improvement and supported overall organizational success through strategic problem-solving.
Overview
18
18
years of professional experience
Work History
Dave’s Hot Chicken
DHC
Chesapeake, VA
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Direct Support Professional (DSP)
Serenity Living
Norfolk, VA
04.2019 - 12.2025
- Provided personalized care and support to individuals with disabilities, ensuring safety, comfort, and inclusion in daily living activities. Assisted with hygiene, mobility, medication reminders, and community integration.
Direct Support Professional (DSP)
Hearts of Care
Suffolk
02.2017 - 02.2019
- Supported clients with daily routines, behavioral goals, and medical appointments. Documented progress and worked closely with interdisciplinary teams to ensure person-centered care.
Driver / Assistant
J&K Medical Transportation
01.2015 - 01.2017
- Transported clients to and from medical appointments with professionalism and care. Maintained vehicle logs, assisted individuals with mobility needs, and ensured timely arrivals.
Pharmacy Customer Service Representative
Walgreens
03.2011 - 05.2013
- Handled customer inquiries, processed prescriptions, and supported pharmacy operations with accuracy and care. Maintained confidentiality and compliance with HIPAA standards.
Cashier / Customer Service
Food Lion
01.2009 - 02.2011
- Operated cash register, assisted customers with purchases, and maintained a clean and organized work environment. Demonstrated excellent customer service and teamwork.
Education
High School Diploma -
Northside High School
Pinetown, NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Calm under pressure
- Decision-making
- Verbal communication
- Active listening
Timeline
Dave’s Hot Chicken
DHC
10.2025 - Current
Direct Support Professional (DSP)
Serenity Living
04.2019 - 12.2025
Direct Support Professional (DSP)
Hearts of Care
02.2017 - 02.2019
Driver / Assistant
J&K Medical Transportation
01.2015 - 01.2017
Pharmacy Customer Service Representative
Walgreens
03.2011 - 05.2013
Cashier / Customer Service
Food Lion
01.2009 - 02.2011
High School Diploma -
Northside High School