Erika Rivera
Chesapeake
Summary
Accomplished professional with a strong background in customer relations and interpersonal communication. Dedicated to delivering exceptional results. Excels in building and maintaining rapport with individuals at all levels, while quickly adapting to new assignments. Skills in time management, problem-solving, and decision-making enable thriving under pressure, always maintaining a professional demeanor. Known for exceptional organization and articulate communication, with a proven ability to develop and maintain excellent relationships with management, staff, and clients.
Overview
15
15
years of professional experience
Work History
Intake Specialist
HealthCare Partners
01.2018 - Current
- Medical billing and scheduling for 8 mental health practices
- Virtual receptionist for all 8 practices
- Team lead with 3 coworkers under my supervision
- Claim submissions through Thernest and Simple Practice
- AR follow ups
- Benefit checks
- Weekly and monthly reports on numbers and how things are going with the practices
Registrar
Chesapeake Regional Medical Center
07.2017 - 01.2018
- Explaining forms
- Processing copayment
- Collect demographic and health history information
- Verify and process health insurance
Registration
Eastern Virginia Ear, Nose & Throat
08.2015 - 07.2017
- Patient registration
- Obtain required documentation and signatures
- Accurately enters all information in the EMR system
- Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system
- Verifies insurance eligibility and benefits for all applicable insurance companies
- Informs and collects patients financial responsibility for deductible, co-insurance and/or co-pay amounts
Customer Care Senior Specialist
Xerox
11.2013 - 08.2015
- Reviewed inbound election forms and supporting documentation for accuracy
- Updating system with participant elections, maintaining records/files
- Performing data entry
- Determining benefit eligibility
- Processing pension calculations
- Creating, updating and closing cases in the case management system
- Working under deadlines
Teacher Assistance
Courthouse Academy
09.2012 - 11.2013
- Communicated regularly with parents about daily activities and behaviors
- Maintained daily records of children's individual activities, behaviors, meals and naps
- Engaged with children individually to meet their emotional and physical needs
- Promoted good behavior by using the positive reinforcement method
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
Financial Aid Officer
Centura College Online
10.2009 - 08.2011
- Helped students receive financial aid from Department of Education
- Entered Free Application for financial aid (FAFSA)
- Walked students through Entrance Counseling and Master Promissory Note
- Ran reports and spreadsheets regarding Promissory Notes
- Worked 80-116 new students every five week mod
- Incoming/Outgoing calls on dial up
Education
High School Diploma - Education
Salem High School
Virginia Beach, VA01.2003
Skills
- Medical scheduling
- Medical billing
- Account management
- Strong organization
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Healthcare software
- HIPAA compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Intake Specialist
HealthCare Partners
01.2018 - Current
Registrar
Chesapeake Regional Medical Center
07.2017 - 01.2018
Registration
Eastern Virginia Ear, Nose & Throat
08.2015 - 07.2017
Customer Care Senior Specialist
Xerox
11.2013 - 08.2015
Teacher Assistance
Courthouse Academy
09.2012 - 11.2013
Financial Aid Officer
Centura College Online
10.2009 - 08.2011
High School Diploma - Education
Salem High School
Similar Profiles
Gabriela QuezadaGabriela Quezada
Certified Nursing Assistant at HealthCare PartnersCertified Nursing Assistant at HealthCare Partners
JOHVENSKY PLAISIMEJOHVENSKY PLAISIME
Risk Adjustment Specialist at Healthcare PartnersRisk Adjustment Specialist at Healthcare Partners
Danielle AnnetteDanielle Annette
Nurse Case Manager at HealthCare PartnersNurse Case Manager at HealthCare Partners