Erika Sizemore-Calfee
Blacksburg
Summary
Dynamic and adaptable healthcare professional with over five years of experience and a strong foundation in customer service. Currently pursuing certifications in medical assisting, EKG, and phlebotomy while balancing a full-time role as a shift leader at Dunkin' Donuts, with an upcoming promotion to Assistant General Manager. Exceptional time management skills demonstrated through evening online nursing studies, reflecting a commitment to personal and professional growth. Seeking a flexible overnight position from 10 PM to 4 AM that aligns with current responsibilities and facilitates a seamless transition back into the healthcare field.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Blacksburg, VA
06.2025 - Current
- Trained and mentored new staff on operational procedures and best practices.
- Resolved customer inquiries and complaints efficiently, enhancing service satisfaction.
- Trained new employees and delegated daily tasks and
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and
- Trained new team members on operational procedures and customer service standards.
Personal Care Assistant
Commonwealth Senior Living
Christiansburg, VA
01.2019 - 10.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Overnight shifts
Life Skills Trainer
NeuroRestorative
Blacksburg, VA
11.2020 - 03.2024
- Developed personalized life skills plans to enhance client independence and confidence.
- Assisted in group sessions to promote social interaction and teamwork among participants.
- Implemented behavior management strategies to support clients in achieving daily goals.
- Trained clients in daily living skills, including budgeting, cooking, and personal hygiene.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Coached patients through difficult life circumstances.
- Overnight shifts.
Overnight Stocker
Walmart
Christchurch, VA
05.2024 - 03.2025
- Stocked shelves efficiently, ensuring product availability and organization.
- Collaborated with team members to ensure timely completion of overnight tasks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA05-2018
Medical Assistant Associate - Nursing
American National University
Salem, VA12-2026
Skills
- Patient care
- Basic life support (BLS)
- CPR/First aid certification
- Customer service
- Cash handling
- Staff training
- Stocking shelves
- Pallet jack operation
Certification
- Certified Basic Life Skills Trainer, American Red Cross - 4/22/26-4/30/28
Languages
English
Full Professional
Interests
- Enjoy participating in most activities for overall physical and mental well-being
- Swimming
- Hiking
- Reading
CONTACT
- PHONE: 540-934-9592
- EMAIL: esizemorrrre@gmail.com or esizemore22@icloud.com
Timeline
Shift Leader
Dunkin' Donuts
06.2025 - Current
Overnight Stocker
Walmart
05.2024 - 03.2025
Life Skills Trainer
NeuroRestorative
11.2020 - 03.2024
Personal Care Assistant
Commonwealth Senior Living
01.2019 - 10.2019
High School Diploma -
Blacksburg High School
Medical Assistant Associate - Nursing
American National University