Erika Watlington

• Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator
• • Assist in lease administration activities, including abstracting leases and keeping our database current
• • Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
• • Prepare and coordinate bid proposals and service contracts
• • Obtain aging report for management and follow up on all delinquencies, utilizing C&W or client-directed policies
• • Ensure invoices are processed in accounting with appropriate back-up and according to established procedures
• • Coordinate tenant move ins and move outs, including furniture delivery and pick up
• • Oversee maintenance of work order and purchase order systems
• • Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant handbooks, tenant anniversaries, holiday gifts, park events, quarterly newsletters, and training meetings or programs for tenants. Also responsible for ensuring tenant information within data base is current and up to date
• • Update and maintain office procedures in the property Operation’s Procedure Manual under direction of manager
• • Ensure Certificates of Insurance for tenants and vendors are up to date
• • Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
• • Ensure that above standard tenant bill-backs for electrical usage, after hours HVAC, and other similar charges are processed in a timely manner
• • Assist supervisor with aspects of annual budgets preparation and monthly financial reports, as well as preparation of bank deposits if processed at on site management office
• • Responsible for leading regular inspections of properties with janitorial and landscape providers and any other service provider as directed by the manager
• • Participates in performance oversight of all service contractors who perform contract services

• Process incoming supply requests via telephone from contracted accounts in an effective and timely manner.
• Review account history to ensure appropriate product levels are shipped.
• Dispatch Service Technicians per established procedures.
• Handle customer calls, complaints, and questions with appropriate professionalism and etiquette
• Perform routine account troubleshooting to ensure customer satisfaction.
• Respond to customer inquiries and problems regarding service visits, device consumption, damaged shipments, or defective products.

• Multi-Site Community Leader • Home Leasing Rochester NY
• · Lead and maintain a rental office in accordance with Home Leasing’s best practices.
• · Oversee and lead the maintenance team to ensure that all maintenance related tasks are being fulfilled. including but not limited to: regular inspections, work orders, preventative maintenance, contracts and vendors etc.
• · Inform their Supervisor and on-site personnel of observed deferred maintenance, property deficiencies and resident concerns in writing, noting specific locations, conditions, and recommendations for corrective measures.
• · Review and approve all invoices, monitor accounts receivable and take appropriate action.
• · Play and active role in informing and maintaining the approved budget.
• · Review and approve all move-in, transfer and re-certification files in accordance with regulatory restrictions.
• · Monitor and ensure that the community complies with all regulatory, reasonable accommodations, and fair housing issues.
• · Responsible for executing all evictions, collections, lease violations, and special arrangements.
• · As directed by their Supervisor, be responsible for all hiring, job assignments, evaluations, explaining employee duties and responsibilities, and inform operation staff of policies and procedures.
• · Work to minimize vacancies, promote good working resident and public relations, encourage resident retention, and assure program compliance with applicants and residents.
• · Perform clerical duties needed to fulfill essential duties.

Started working at Urban League of Rochester 07/2019 and Home Leasing took over management effective 05/2020 (same job description)

Leasing Consultants assist the Community Leader in the management of the community.

ESSENTIAL DUTIES:

• Showing available apartments
• The procurement of applications, when necessary
• Inspections, move in/move outs, following established procedures
• Placement of residents in homes that fit their needs Delivery of notices
• Other community management duties as directed by HL Community Leader
• Work to minimize vacancies, promote good working resident and public relations, and assure program
• Compliance with applicants and residents.
• Process all rental applications and maintain the waitlist
• Show and rent all vacant apartments
• Process all transfers and move outs
• Receive and process all service requests Input certification information
• Prepare program compliance reports Perform credit checks
• Maintain records as required.

Assist Property Manager in managing five (5) office buildings during my tenure at Boston Properties (251,994 sq ft/ 631,029 sq ft / 404,695 sq ft / 321,943 sq ft / 230,859 sq ft.)

• Update and maintain current daily and emergency tenant contact lists and tenant information manuals.
• Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous deliverables.
• Assist in the maintenance of an organized updated manual and electronic filing system for all properties, invoices, purchase orders, vendors, invoices, tenant work order billings and other general files.
• Process correspondence with tenants, contractors and other third parties for Property Management staff.
• Perform Accounts Payables duties and process invoices for the Property Management Office in a timely manner to avoid budget variances.
• Assist Property Management with contract documentation while following the policies and procedures of internal controls.
• Assist Property Management in promoting, establishing and maintaining positive relations with tenants and with the day-to- day operations of the property.
• Answer and route phone calls and emails from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs.
• Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
• Notify Property Manager of repeat tenant complaints or unusual and/or unreasonable situations.
• Provide high quality of customer service and take an active role in the tenant retention program.
• Coordinate for and provide tenants with holiday and special event notifications such as welcome breakfasts, recycling audits/promotional recycling events, bicycle safety events, blood drives, ice cream socials, etc.