Erika Zelaya
Alexandria
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lead Server
Emmys Squared
Alexandria
03.2024 - Current
- Supervised dining area to ensure excellent customer service.
- Trained new staff on menu items and service techniques.
- Handled customer inquiries and resolved issues promptly.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Processed guest checks using POS system accurately.
- Calculated charges, issued table checks, and collected payments from customers.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Managed opening and closing duties to facilitate restaurant operations.
Supervisor
Compass coffee
Arlington
07.2023 - 03.2024
- Supervised daily operations and ensured adherence to company standards.
- Trained new staff on coffee preparation and customer service techniques.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Monitored employee performance and provided constructive feedback regularly.
- Complied with company policies, objectives and communication goals.
- Prepared and served high-quality coffee beverages to customers.
- Assisted customers with menu selections and provided recommendations.
- Engaged with customers, creating a welcoming atmosphere in the coffee shop.
Administrative Assistant
Roofing Company
Alexandria
03.2022 - 07.2023
- Managed office supplies inventory and ensured timely replenishment.
- Assisted in scheduling meetings and coordinating calendars for team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
Education
High School Diploma -
Alexandria City High School
Alexandria , VA06-2023
Skills
- Customer service
- Inventory management
- Team leadership
- Communication skills
- Organizational skills
- High-volume service
- Time management
- Problem solving
- POS system operations
- Employee training and development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Server
Emmys Squared
03.2024 - Current
Supervisor
Compass coffee
07.2023 - 03.2024
Administrative Assistant
Roofing Company
03.2022 - 07.2023
High School Diploma -
Alexandria City High School