Erin Duncan
Bland
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere
Resourceful Medicaid Eligibility Specialist known for high productivity and efficiency in task completion. Skilled in navigating complex eligibility criteria, maintaining accurate client records, and interpreting federal and state policy updates. Excel at communication, problem-solving, and time management, ensuring seamless operation within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Benefits Specialist
Bland County DSS
Bland, Virginia
12.2024 - Current
- Administered employee benefits programs and services for diverse county residents.
- Assisted staff with benefit inquiries and resolved issues promptly.
- Evaluated eligibility for various assistance programs and communicated results effectively.
- Maintained accurate records of employee benefit enrollments and changes.
- Monitored compliance with state and federal regulations regarding employee benefits.
Front Desk Receptionist
Bland County Medical Clinic
Bastian
11.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
PCA
Bland Family Clinic
Bland
06.2020 - 08.2021
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
Education
Graduate Certificate - Phlebotomy
Pathway Medical Institute
Bland, Virginia08-2023
High School Diploma -
Bland High School
Bland, Virginia06-2011
Skills
- Departmental support
- Appointment confirmation
- Correspondence drafting
- Correspondence typing
- Mail distribution
- Team collaboration
- Telephone etiquette
- Filing and sorting
- Issue handling
- Eligibility determination
- Case management
- Data entry accuracy
- Medicaid policy interpretation
Timeline
Benefits Specialist
Bland County DSS
12.2024 - Current
Front Desk Receptionist
Bland County Medical Clinic
11.2021 - Current
PCA
Bland Family Clinic
06.2020 - 08.2021
Graduate Certificate - Phlebotomy
Pathway Medical Institute
High School Diploma -
Bland High School