ERIN KEANE
CHESAPEAKE
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HOSTESS, SERVER, FOOD RUNNER, TO-GO, BUSSER,
PIRATE’S COVE RESTAURANT
06.2022 - Current
- Greeted and seated guests, ensuring prompt and courteous service during peak hours.
- Coordinated with kitchen staff to ensure timely meal delivery for seated guests.
- Monitored dining area for cleanliness, addressing potential issues proactively to maintain ambiance.
- Delivered exceptional customer service to enhance dining experiences.
- Trained new servers on menu knowledge and service protocols.
ENVIRONMENTAL SERVICES
CAMP HOPE HAVEN
05.2023 - 08.2023
- Created a fun atmosphere, ensuring safety for campers and support staff.
- Maintained cleanliness throughout the camp environment for optimal camper experience.
- Served nutritious meals to campers, promoting healthy eating habits and satisfaction.
- Prepared the cafeteria efficiently for each meal, fostering a welcoming dining experience.
- Conducted thorough cleaning of the cafeteria post-meals, maintaining high hygiene standards.
- Assisted in organizing recreational activities, enhancing camper engagement and enjoyment.
Education
OSCAR SMITH HIGH SCHOOL
Chesapeake, VA06.2025
EMERGENCY TELECOMMUNICATOR
CHESAPEAKE CAREER CENTER
Chesapeake, VA06.2025
FIREFIGHTING
CHESAPEAKE CAREER CENTER
Chesapeake, VA06.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
- Complaint handling
- Exceptional communication
- Safe food handling
Certification
- SMART TRANSITIONS LIFE-WORK PORTFOLIO COURSE, TOGETHER WE CAN FOUNDATION
- Career planning/goal setting/personal presentation skills, December 2023
- CTES WORKPLACE READINESS SKILLS CERTIFICATION
- AMERICAN HEART ASSOCIATION CPR & BLS CERTIFICATION
- FEMA IS 5A, 100, 200, 700, 800 CERTIFICATIONS
- STOP THE BLEED CERTIFICATION
- DEPARTMENT OF TRANSPORTATION SHRP2 CERTIFICATION
- COURAGE TO BE SAFE CERTIFICATION
- EMERGENCY TELECOMMUNICATOR
- NATIONAL TECHNICAL HONOR SOCIETY
Timeline
ENVIRONMENTAL SERVICES
CAMP HOPE HAVEN
05.2023 - 08.2023
HOSTESS, SERVER, FOOD RUNNER, TO-GO, BUSSER,
PIRATE’S COVE RESTAURANT
06.2022 - Current
EMERGENCY TELECOMMUNICATOR
CHESAPEAKE CAREER CENTER
FIREFIGHTING
CHESAPEAKE CAREER CENTER
OSCAR SMITH HIGH SCHOOL