Erin Reighard
Chesapeake
Summary
Competent medical social worker experienced in providing patients with necessary education, coordinating program referrals and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and working with insurance companies. Prepared to apply several years' experience in the field and take on a dynamic new role.
Overview
12
12
years of professional experience
Work History
Hospice Medical Social Worker
Trinity Hospice
Chesapeake
09.2023 - Current
- Provided end-of-life counseling and support to patients and their families.
- Developed individualized care plans in collaboration with healthcare teams.
- Monitored and evaluated client progress against treatment and care plan goals to ensure effective support.
- Facilitated access to financial assistance, legal aid, and housing resources for clients in need.
- Developed educational materials on grief counseling and end-of-life care to enhance client understanding and support.
Medical Social Worker
Sentara Enterprises
Chesapeake
11.2021 - 06.2023
- Conducted assessments to evaluate patients' social and emotional needs.
- Coordinated care plans with interdisciplinary team members and families.
- Advocated for patient rights and needs, enhancing support and care within hospice setting.
- Educated families on grief, loss, and coping strategies, fostering resilience during hospice care.
- Documented patient interactions and maintained accurate records.
- Participated in continuing education seminars, enhancing knowledge of hospice social work practices.
MEDICAL SOCIAL WORKER
Intrepid Hospice
Virginia Beach
06.2020 - 11.2021
- Assessed the initial and ongoing psychosocial needs of over 35 hospice patients each month in the Hampton Roads region related to end-of-life supports and terminal illness.
- Collaborated with interdisciplinary team to address and support patients' evolving care needs
- Reviewed social worker charts to ensure compliance with Medicare and agency standards, enhancing quality assurance processes
FAMILY CASEWORKER
Marine Corps Exceptional Family Member Program (EFMP)
Portsmouth (Naval Medical Center)
10.2018 - 06.2020
- Managed care coordination for over 300 military family members, addressing medical and educational needs including terminal illnesses.
- Developed functional needs assessments and tailored service plans aligned with individual care requirements.
- Monitored compliance with federal, state, and local regulations for medical and educational services, upholding agency standards and ensuring confidentiality of patient records.
- Naval Medical Center Portsmouth
MEDICAID CASE MANAGER
Endependence Center Inc
Norfolk
08.2017 - 10.2018
- Functioned as a non-clinical case manager for 20 individuals with physical and developmental disabilities and/or co-occurring mental health diagnoses, such as Autism, Quadriplegia, Traumatic Brain Injury, Bipolar Disorder, and Intellectual Disability, facilitated access to Medicaid waiver services, connected members with skilled nursing and personal attendant care, and supported individuals in developing independent living skills to improve their quality of life.
- Served as liaison for clients to health care professionals, maintaining quarterly communication with each member's health care partners (physicians, managed care coordinators, OT/PT) to ensure continuity of care and advocating for service improvements on behalf of members.
- Conducted quality assurance activities to analyze and evaluate program issues; developed an electronic filing system and checklist for 10 case managers to ensure documentation for over 300 members met quality assurance standards, assisting coworkers in organizing files for compliance within 72 hours of chart review notifications.
- Screened enrollment and updated Medicaid documents (DBHDS & DMAS forms) and supporting medical documentation related to case evaluation and assessment within 24 hours of acquiring information.
SOCIAL WORK COUNSELOR
San Diego Regional Center
San Diego
03.2014 - 05.2017
- Supported 200 children with developmental disabilities as a non-clinical case worker; collaborated with planning team to develop program plans that enabled members to achieve their goals.
- Followed up with members and families within 14-30 days of referral to ensure service compliance and address any follow-up issues.
- Trained new staff on regional center policies, procedures, and documentation standards for electronic health system to ensure consistent service delivery.
- Ensured compliance with all legal and regulatory guidance, funding sources, state, local, and federal laws and policies, Lanterman law (California), and California Department of Developmental Services.
Education
Master’s Degree - Social Work
University of Southern California
Los Angeles, CABachelor of Science - Psychology
San Diego State University
San Diego, CALean Six Sigma (green Belt)
Marine Corps Community Services
Skills
- Hospice care
- Grief counseling/support
- Psychosocial assessment
- Care plan development
- Patient advocacy
- Interdisciplinary collaboration
- Quality assurance
- Effective communication
- Educating families
Timeline
Hospice Medical Social Worker
Trinity Hospice
09.2023 - Current
Medical Social Worker
Sentara Enterprises
11.2021 - 06.2023
MEDICAL SOCIAL WORKER
Intrepid Hospice
06.2020 - 11.2021
FAMILY CASEWORKER
Marine Corps Exceptional Family Member Program (EFMP)
10.2018 - 06.2020
MEDICAID CASE MANAGER
Endependence Center Inc
08.2017 - 10.2018
SOCIAL WORK COUNSELOR
San Diego Regional Center
03.2014 - 05.2017
Master’s Degree - Social Work
University of Southern California
Bachelor of Science - Psychology
San Diego State University
Lean Six Sigma (green Belt)
Marine Corps Community Services